Platos
Website:
platos.in
Job details:
Company Description Platos provides end-to-end solutions for corporate cafeterias, combining advanced technology platforms with on-site service. Its best-in-class applications are designed to fully digitize cafeteria operations, improving efficiency, transparency, and the overall dining experience. Platos complements its technology with high-quality catering services to deliver a seamless experience for corporate clients and their employees. The company partners with leading corporate kitchens that undergo strict hygiene audits and certification checks, ensuring safe and reliable food options. This integrated approach offers clients a range of cafeteria solutions tailored to their specific needs.
Role Description The Key Account Manager Pan India is a full-time, on-site role based in New Delhi, responsible for managing and growing strategic corporate cafeteria accounts across India. The role involves building strong relationships with key clients, understanding their cafeteria and catering needs, and coordinating with internal teams to deliver technology and on-site services that meet agreed standards. Day-to-day tasks include overseeing account performance, monitoring service quality, conducting regular review meetings, and identifying opportunities for upselling or cross-selling Platos’ solutions. The Key Account Manager will also handle escalations, track customer satisfaction, prepare business plans and reports, and support the implementation of new features or services in client cafeterias. Collaboration with operations, catering partners, and product teams is essential to ensure consistent, high-quality service delivery.
Qualifications
- Candidates should possess strong Account Management and Key Accounts skills to build, retain, and grow strategic client relationships.
- Candidates should possess solid Analytical Skills and Business Planning capabilities to interpret data, forecast performance, and develop account growth strategies.
- Candidates should possess excellent Customer Service skills to address client needs, resolve issues, and maintain high satisfaction levels.
- Experience in corporate catering, food services, facilities management, or B2B SaaS solutions is beneficial.
- Strong communication, negotiation, and stakeholder management skills are required.
- Ability to work on-site in New Delhi and travel as needed across India for client meetings.
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