Trikon Telesoft Solutions Pvt Ltd
Website:
trikontelesoft.com
Job details:
Account Manager Roles & Responsibilities
Primary
Onboarding – Onboarding a new client typically includes welcome call, email, account set up in the CRM software and entries in data sheets.
Settlement – Complete the Settlement of the project and set up the billing in Outworks
Getting reviews from customers – Approach the consumers to leave us a review on major portals like Google Reviews and ProductReviews etc.
Attending Incoming calls & making outgoing calls – Accept incoming calls and make outbound calls as and when required.
Ask for referrals - Approach the happy customers for a referral.
Renewals: Keep a track of customers who are approaching their contract end dates and pitch them for renewal, set up the appt.
Cross-selling & Upselling – Approach the consumers, talk to them about our products/services and try to grab their interest, set up an appt.
Secondary
GMB Access – Assist the GMB team acquire the access to customer’s GMB accounts
SMO Requirements – Assist the SMO team in acquiring the Facebook and Instagram access from clients.
New Website Requirements – Contact the consumers and discuss the website requirements to forward it to the Development team.
Changes – Discuss the changes that client requests after the demo or layout delivery and pass on the same to Development team and once the changes are completed, deliver the updated product to client. This is a repeat process until client is satisfied.
SEO requirements – Contact the client for SEO requirements and forward it to SEO team. Also, get the list of keywords suggestion from SEO team and get final list of keywords back to SEO team.
- Ad-Hoc Tasks – Any ad-hoc tasks that require involvement as and when requirement arises.
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