Soft Suave Technologies
Website:
softsuave.com
Job details:
Over 3 years of proven success in sales, account management, and client servicing, with a strong focus on B2B environments. ● Extensive hands-on experience in managing and expanding client accounts across the US, Europe, and India, ensuring high satisfaction and repeat business. ● In-depth understanding of the complete sales cycle, including account planning, pipeline management, and accurate revenue forecasting. ● Proficient in using leading CRM platforms such as Salesforce, HubSpot, and Zoho for efficient tracking, reporting, and client engagement. ● Skilled in building long-term client relationships using industry best practices and robust service delivery frameworks. ● Demonstrated ability in preparing and delivering impactful sales proposals, contracts, and customized client presentations. ● Strong grasp of global business communication styles, with a proven ability to align with US market expectations and diverse international clients. ● Experienced in working closely with cross-functional teams—including marketing, product, and support—to drive client success and retention. ● Keen understanding of market trends, customer behavior, and the competitive landscape, allowing for agile and informed decision-making.
Manage and grow global client accounts across the US, Europe, and India, fostering high satisfaction and cultivating long-term, strategic partnerships.
Key Responsibilities:
● Act as the primary liaison for assigned accounts, building strong, trusted relationships with stakeholders across diverse regions and industries. ● Understand client business objectives and align tailored solutions to meet their evolving needs and drive mutual success. ● Boost revenue through effective upselling, cross-selling, and uncovering new business opportunities within existing client portfolios. ● Craft compelling proposals, lead contract negotiations, and close deals in collaboration with sales, legal, and delivery teams. ● Partner with internal departments—delivery, marketing, finance, and support—to ensure seamless onboarding and top-tier service delivery. ● Continuously monitor account health, analyzing key metrics, engagement levels, and satisfaction scores to ensure client retention and growth. ● Maintain accurate, up-to-date CRM records to support data-driven decision-making, pipeline visibility, and account planning. ● Provide proactive client support, swiftly resolving escalations and inquiries to ensure a consistently positive client experience. ● Stay ahead of the curve by tracking regional market trends, competitor moves, and client industry shifts, offering strategic insights that add value.
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