Cogent Innovations
Website:
cogentsite.com
Job details:
Job Description (5+ years)
We are hiring a high-performing Key Account Manager to build strong relationships with strategic clients and manage them with a customer-first mindset. You’ll take ownership of key accounts, develop strategic plans to unlock growth opportunities, and deliver personalized solutions that drive long-term success for both the client and the business.
Main Responsibilities
Your main responsibilities will include:
- Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with products or services
- Developing and executing strategic account plans to drive growth and maximize revenue from key accounts
- Acting as the primary point of contact for key clients, addressing their inquiries, resolving issues, and proactively identifying opportunities for upselling and cross-selling
- Conducting regular business reviews and performance analyses for key accounts, providing valuable insights and recommendations to enhance client partnerships
- Negotiating contract renewals and pricing agreements, ensuring mutually beneficial terms for both the company and key clients
- Identifying new business opportunities within existing accounts and strategizing to expand the company's footprint in the market
- Analyzing competitor activities and market dynamics, adjusting account strategies accordingly to maintain a competitive advantage
- Keeping track of key performance indicators (KPIs) and key account metrics, using data-driven insights to measure success and drive continuous improvement
- Collaborating with internal teams, such as sales, marketing, and customer support, to deliver exceptional customer experiences and meet client expectations
- Staying updated with industry trends and market developments, anticipating changes in clients' needs, and tailoring solutions to meet evolving requirements
Key Requirements
- You have a diploma/degree in Sales, Marketing, Business Administration, or a related field
- You have prior experience in key account management, client success, or enterprise sales
- You have a demonstrated ability to deliver client-centric solutions in B2B or enterprise settings
- You possess a strong track record of building relationships with senior stakeholders and decision-makers
- You have excellent interpersonal, negotiation, and presentation skills
- you possess the ability to analyze account performance and draw actionable insights from data
- You have experience using CRM platforms and customer engagement tools
- You are self-driven, strategic thinker with a collaborative mindset
Interested candidate please share your updated resume to hrd@cogentmail.com
Click on Apply to know more.