Executive Housekeeper
(19804)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
The Executive Housekeeper is responsible for leading and managing both the Housekeeping and Laundry Departments in a highly efficient and effective manner. This role oversees all staffing requirements to ensure seamless operations that meet business demands, while ensuring all staff members deliver the highest level of service in accordance with One&Only brand standards. A key contributor to the overall guest and colleague experience, the Executive Housekeeper ensures that Guest Rooms (GRs), Public Areas (PAs), and Heart-of-House (HoH) spaces are consistently cleaned, sanitized, and impeccably presented at all times.
Key Duties & Responsibilities
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Lead the day-to-day operations of the Housekeeping and Laundry Departments, ensuring compliance with Leading Quality Assurance (LQA) guidelines, One&Only brand standards, and guest expectations
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Ensure all GRs, PAs, and HoH spaces are consistently cleaned, sanitized, and well-presented
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Represent hotel leadership professionally in all internal and external interactions, including with guests, vendors, contractors, competitors, and other key stakeholders
Safety, Health, & Compliance
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Maintain full compliance with health, safety, and labor regulations, fostering a culture of responsibility, accountability, and care
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Recruit, train, and manage Housekeeping and Laundry teams to support a high-performing, guest-focused operation
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Conduct daily line-up meetings to share key updates, guest feedback, important policies, and performance goals
Skills, Experience, & Educational Requirements
- At least 5 years of experience in housekeeping within an upscale hotel or resort setting
- Previous experience working within a 5-star luxury hotel or resort is preferred
- At least 3 years of experience in a management position
- Exposure to the Rooms Division (e.g., Front Office) is advantageous
- Must have knowledge of hotel systems, including Opera (PMS) or comparable platforms
- Must have proficient computer skills, including in Microsoft Office products (Word, Excel, PowerPoint)
- Must have administrative and organizational skills with a strong attention to details
- Must have demonstrated success in leading, training, and motivating teams in a fast-paced hospitality environment
- Must maintain compsure under pressure while effectively and efficiently managing multiple priorities
- Must be able to work a flexible schedule based on business demands, including evenings, weekends, and holidays
Benefits
Full-Time Year-Round
- Medical insurance - 80% of premium paid by employer
- Health Savings Account - $50 employer contribution per pay period
- Dental, vision & life insurance - 100% of premium paid by employer
- 5 weeks of PTO (Paid Time Off)
- 8 paid holidays
- Complimentary transportation to/from resort
- Complimentary meal per shift
- Discounts at F&B, Retail, and Spa outlets on property
- 14 nights per year at $100/$200 night* at Kerzner Properties worldwide
- Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:
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Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
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Frequent bending, twisting, stooping, reaching, and pulling
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Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.