Product Manager - CMDB

Product Owner/ Senior Engineer - CMDB Primary responsibilities: · Establish and maintain the roadmap & strategy for CMDB, aligned to ServiceNow platform capabilities & ITSM processes · Ensure data integrity, accuracy, and compliance within the CMDB. · Establish and enforce policies for data management and CI (Configuration Item) lifecycle. · Establish data management strategy and integration between CMDB and AMDB (asset management), APM (application portfolio management) · Define CMDB roadmap for improving data quality, maturity and new capabilities · Drive and scale effective integration and of discovery data with CMDB to maintain up-to-date and accurate configuration data. · Setup or refine discovery schedules, probes and sensors along with improvements in IRE · Monitor and troubleshoot discovery processes to ensure consistent and reliable data ingestion. · Analyze Discovery results to identify gaps, inaccuracies, and areas for improvement, and implement corrective actions. · Promote CMDB awareness & implement automation and integrations to improve efficiency and reduce manual efforts. · Partner with stakeholders (e.g. Application Portfolio Management team, Observability, Asset Management Database teams, Infrastructure, Quality teams, ITSM process owners) to ensure their requirements are understood and accounted for & capture feedback. · Work closely with the managed service provider team to deliver work required to support operational aspects of Discovery, CMDB & AMDB. · Present findings to stakeholders and leadership to support decision-making & hold stakeholders accountable · Identify process improvement opportunities, recommend solutions and lead improvement efforts leveraging existing platform capabilities in AI & Automation to enhance CMDB processes and tools. · Drive process governance activities to ensure CMDB objectives are achieved ensuring data accuracy & continued maturity. · Act as the primary point of contact for CMDB-related queries and issues. · Lead the adoption and implementation of the Common Service Data Model (CSDM) 4.0 framework within the CMDB. · Define and maintain CSDM data structures, ensuring alignment with ServiceNow best practices. · Collaborate with stakeholders to map business services, technical services, and application portfolios to the CSDM framework. · Ensure compliance with CSDM standards and guidelines across all CMDB processes. · Provide training and guidance to teams on CSDM principles and their application in ITSM & CMDB usage & best practices. · This is an overview of the roles & responsibilities and the focus can be enhanced depending on the business priorities.

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