Claim Support Intern

Overview

Reports to: Claim Services Manager

Job Status: Hourly (15 – 38.5 hours a week)

Pay: $15.00 per hour

Location: On-site at KFB State Office in Louisville, KY

Term: May 2025 to December 2025 (term may be extended by mutual agreement of intern and hiring manager)

This position will work in a support role to the claims department providing assistance with subrogation and salvage recoveries, outgoing correspondence and telephone coverage. Position will allow for exposure to claim projects, reporting and claim handling procedures. The assistance of this position will insure effective and efficient processing of subrogation files and claim handling.

Responsibilities

Review/verify report and recovery checks from Imaging to match to proper Subrogation Owners.

Disperse Subrogation checks to Subrogation Specialists.

Assist with managing incoming total loss salvage checks received to be applied to a claim and document.

Assist with attorney and outgoing correspondence

Assist answering telephone, direct calls, and handling inquiries and provide assistance where appropriate or refer to other staff as appropriate.

During catastrophes provide assistance including serving as a catastrophe team member or assisting in the state at field offices as needed.

Maintain salvage and subrogation data.

Review and assist with organization of claim data analytics

Participate as a Claim Project team member

Assist throughout other areas of the organization as needed

Maintain good relations with the company and the public.

Represent the legal and claim department in a positive and professional manner.

Provide courteous, helpful response to all requests for assistance.

Regular, predictable attendance as employee has to physically be in the office.

This list of essential functions is non-exhaustive and may be supplemented as necessary.

Job Specifications

Physical demands: Normal vision/hearing (with or without correction); Sitting/Mobility; Speaking.

Mental demands: Prolonged concentration; Analytical reasoning.

Environmental factors: Standard office lighting, temperature and noise.

Equipment: Computer software; Keyboard; Telephone; Copier; Calculator.

Qualifications

High school diploma required. Must currently be enrolled in college courses.

Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs.

Good typing, proofreading and math skills.

Ability to communicate with high level of skill both orally and in writing.

Ability to make timely decisions.

Excellent Human Relation Skills And Self-motivation Required.

Ability to act in a confidential manner.

KFB State Office in Louisville, KY