Technical Writer – ITAM/HAM Policy Development (VA ESOM)

Overview:

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                           

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

 

Kentro is seeking a skilled and detail-oriented Technical Writer to support the Department of Veterans Affairs’ enterprise Hardware Asset Management (HAM) program in developing a comprehensive, authoritative, and audit-ready policy framework. Over an 18-month engagement, this individual will lead the drafting, alignment, standardization, and maintenance of fourteen foundational ITAM/HAM enterprise policies that govern how the VA tracks, secures, finances, and disposes of all IT hardware assets across VHA, VBA, NCA, and Staff Offices.

This role sits at the intersection of technical expertise and accessible communication. The ideal candidate brings a strong background in IT Asset Management, federal policy standards, and ServiceNow-aligned processes, paired with an exceptional ability to translate highly complex technical concepts into clear, plain-language documentation that end users of all skill levels can understand and act upon. The Technical Writer will work cross-functionally with procurement, finance, security, logistics, and field operations teams to gather inputs, synthesize data, and convert technical information into well-structured written narratives that meet VA governance and compliance requirements.

 

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

 

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Responsibilities:

Policy Development & Documentation

• Lead the development of fourteen foundational ITAM/HAM enterprise policies over an 18-month period, covering the full hardware asset lifecycle from demand through disposal.
• Draft, revise, and finalize policy documents in alignment with VA Handbook 7002, VA Financial Policy, federal property standards, OMB requirements, and ServiceNow HAM platform capabilities.
• Ensure all policies are internally consistent, cross-referenced appropriately, and collectively form a cohesive operational doctrine for the VA’s enterprise ITAM program.
• Maintain a structured, predictable development timeline to deliver policies in accordance with program milestones and audit readiness requirements.
• Manage version control, document lifecycle, and maintenance schedules for all policy artifacts.

Plain Language & Accessible Communication

• Translate highly technical IT asset management concepts, platform processes, and compliance requirements into clear, plain-language documentation accessible to end users of varying technical backgrounds.
• Apply plain language and plain writing principles to ensure policy documents, user guides, and reference materials are straightforward, actionable, and free of unnecessary jargon.
• Develop supporting materials such as summaries, quick reference guides, and job aids that reinforce key policy concepts for frontline staff and non-technical audiences.
• Tailor the tone, structure, and reading level of documentation to the intended audience: from field technicians to senior leadership.

Stakeholder Engagement & Information Gathering

• Conduct interviews and working sessions with subject matter experts across procurement, finance, security, logistics, IT operations, and field teams to gather inputs for policy development.
• Synthesize complex, multi-source data and stakeholder input into cohesive, well-organized written narratives.
• Collaborate with HAM leadership, project teams, and client stakeholders to validate draft policies, incorporate feedback, and ensure organizational alignment.
• Navigate cross-functional environments with professionalism and adaptability, building effective working relationships with stakeholders across diverse teams and communication styles.

Tools & Document Production

• Produce professional, polished documentation using a variety of word processing, spreadsheet, graphics, and scheduling tools including Microsoft Word, Excel, PowerPoint, Visio, and SharePoint.
• Convert raw data, process flows, and technical inputs into structured written narratives, policy frameworks, and reference documents.
• Develop visual aids, process diagrams, and supporting graphics where appropriate to enhance comprehension and usability of policy documents.
• Maintain organized documentation repositories and support document management in alignment with VA records and governance standards.

Compliance & Governance Alignment

• Ensure all policy documents support audit readiness, transparency, and defensible compliance positions across the VA’s enterprise ITAM program.
• Align policy language and structure with ServiceNow HAM platform capabilities to ensure governance artifacts are operationally grounded and implementable.
• Support the elimination of fragmented asset oversight by developing enforceable, standardized policies applicable across VHA, VBA, NCA, and Staff Offices.
• Assist with policy gap analysis, tracking policy development progress against program milestones and compliance obligations.

Policy Development Scope

The Technical Writer will lead the development of the following fourteen enterprise ITAM/HAM policies:

• Governance & Operating Model Policy – Authority, RACI, data ownership, and audit enforcement.
• Asset Lifecycle Management Policy – Enterprise lifecycle standards from demand to disposal.
• Asset Data & Configuration Integrity Policy – Data model, required fields, reconciliation rules, and quality SLAs.
• Procurement & Financial Alignment Policy – Funding, purchasing channels, cost classification, and CAPEX/OPEX models.
• Hardware Standardization Policy – Device variance reduction, procurement cost controls, and lifecycle simplification.
• Inventory & Stockroom Management Policy – National/regional stockroom structures and chain-of-custody controls.
• Security & Compliance Policy – Zero Trust, NAC/EDR requirements, and NIST 800-88 disposal standards.
• Software & License Co-Management Policy – Hardware–software relationships and entitlement controls.
• Asset Assignment & Accountability Policy – User-level accountability and attestation cycles.
• Transfer, Reuse & Redistribution Policy – Cost-avoidance pathways and reuse logic.
• Disposal & End-of-Life Policy – Safe, compliant disposition with documented audit trails.
• Audit, Reporting & Performance Policy – KPIs, audit cadence, and compliance escalation models.
• Integration & Tooling Policy (ServiceNow) – Shadow system prevention and integration standardization.
• Exception & Waiver Policy – Deviation approval authority and conditions.

Qualifications:

• Bachelor’s degree in English, Communications, Technical Writing, Information Systems, or a related field (4 years of additional relevant experience may be substituted for education).
• Demonstrated experience as a Technical Writer supporting complex IT systems, programs, or federal technology initiatives.
• Proven ability to translate highly technical information into clear, plain-language documentation accessible to non-technical end users.
• Experience gathering information from subject matter experts and converting multi-source data and inputs into well-structured written narratives.
• Proficiency with a variety of word processing, spreadsheet, graphics, and scheduling tools including Microsoft Word, Excel, PowerPoint, Visio, and SharePoint.
• Strong understanding of document lifecycle management, version control, and records governance.
• Excellent written communication skills with exceptional attention to detail, consistency, and clarity.
• Experience working in federal, compliance-driven, or highly regulated environments preferred.

 

Preferred Qualifications

• Experience writing policy, procedure, or governance documentation for federal IT programs.
• Familiarity with IT Asset Management (ITAM), Hardware Asset Management (HAM), or ServiceNow HAM processes and terminology.
• Knowledge of VA Handbook 7002, federal property standards, or OMB asset management requirements.
• Experience supporting audit readiness initiatives or developing compliance documentation.
• Familiarity with NIST frameworks, Zero Trust principles, or federal IT security compliance standards.
• Experience developing visual aids, process flow diagrams, or infographics using tools such as Visio, Lucidchart, or Miro.
• Professional certification in technical writing.

Clearance Requirement:

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance 
• Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
  • If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. 

Benefits:

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

 

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.

 

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

 

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

 

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

 

How to Apply

To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email careers@kentro.us and request assistance.     

 

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.  

Provides digital transformation and IT services to federal agencies.