About the role
A Band 3 Administrator will be a flexible resource to support teams in the provision of services to include organisation of work for self and other team members and may have front line contact with service users, carers, the general public or other external stakeholders, as well as internal colleagues. Administrators will support one or more team(s).
The focus of these posts will be less on volume typing and preparation of correspondence and more on customer service, organisation e.g. diary management and organising meetings and events, maintenance of effective and efficient working systems and supporting business and performance management. Providing day-to-day supervision, and delegating tasks to the Administrative Assistant where these form part of the team. Scope will vary with each post depending on service needs
The varied role of Administrator will include:
Booking and supporting clinic appointments.
Having contact with patients, carers, relatives and other external stakeholders.
Typing letters and reports via BigHand (audio) and/or copy typing.
Using the patient record system RIO (training provided).
Taking phone calls and managing the admin mailbox.
Minuting meetings.
Processing referrals.
Some analytical work in supporting the team to achieve their KPIs and Trust targets.
Ordering of stationery and other items as required via SBS (training provided).
It is important that the successful applicants exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has initiative, good communication and interpersonal skills, is able to prioritise workloads and can work to agreed timescales.
About the company
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
