Business Development Associate | 6-8 Month Contract

Handled 100+ inbound calls daily for National Highways Dart Charge toll crossing accounts, delivering accurate and empathetic customer support. Cross-trained and transitioned to Contravention Image Review, processing 1,000+ images daily with precision and compliance to review standards. Currently working as a Correspondence Associate, managing and resolving 80–100 customer email queries per day, ensuring a high standard of written communication and issue resolution. Achieved a 98% customer satisfaction score by effectively addressing concerns across multiple service channels. Maintained a 90%+ accuracy rate in image reviews and correspondence replies, emphasizing consistency and quality in customer experience. Utilized Siebel CRM and Genesys call systems for efficient customer data management and interaction tracking. Suggested and implemented improvements in email workflow processes, enhancing response time and team efficiency by 10%.