Flag job

Report

Senior Executive - Order Processing

Salary

₹5 - 8 LPA

Min Experience

5 years

Location

Bengaluru, Karnataka, India

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

● Guiding the team members.
● Team Building (Build a strong and committed team with effective skill sets,
vocabulary and a very high level of motivation. Maintain 90% employee
retention)
● Order Processing Systems Building (Continuously build the STEM system in all
directions and enable new features and functionalities)
● Productivity Increase (Order processing speed & accuracy have to be
continuously improved)
● Customer Satisfaction (Ensure high customer satisfaction and repeat
business)
● Ensure compliance to organizational standards, including safety standards and
client or customer communications
● Monitor and provide feedback to managed staff to effect improvements in
organizational goals
● Manage reports
● Handling an Escalations and Providing the right solution
● Ensure to collect the payment on time from the dealers.
● Monitor the team’s activity
● Assisting the manager in organizing, planning and implementing strategy
● Coordinate daily customer service operations (e.g. sales processes, orders and
payments)
● Evaluate employee performance and identify hiring and training needs


Requirements

We are looking for Candidate who can Mange the Team and Work Dedicated, Language he should know Kannada,English, Hindi

Skills

order processing
team building
systems building
productivity increase
customer satisfaction
compliance
monitoring
reporting
escalations handling
payment collection
team management
strategy implementation
customer service
performance evaluation
hiring
training