Senior Executive - Order Processing

● Guiding the team members.
● Team Building (Build a strong and committed team with effective skill sets,
vocabulary and a very high level of motivation. Maintain 90% employee
retention)
● Order Processing Systems Building (Continuously build the STEM system in all
directions and enable new features and functionalities)
● Productivity Increase (Order processing speed & accuracy have to be
continuously improved)
● Customer Satisfaction (Ensure high customer satisfaction and repeat
business)
● Ensure compliance to organizational standards, including safety standards and
client or customer communications
● Monitor and provide feedback to managed staff to effect improvements in
organizational goals
● Manage reports
● Handling an Escalations and Providing the right solution
● Ensure to collect the payment on time from the dealers.
● Monitor the team’s activity
● Assisting the manager in organizing, planning and implementing strategy
● Coordinate daily customer service operations (e.g. sales processes, orders and
payments)
● Evaluate employee performance and identify hiring and training needs


Requirements

We are looking for Candidate who can Mange the Team and Work Dedicated, Language he should know Kannada,English, Hindi