About the role
Main responsibilities:
· Manage Premium Support Contracts - Transferring data between systems and dispatching PDF files to end-users
· Prepare a variety of reports to assist the customer support team in their operations
· Attend team meetings, actively participate, and maintain precise meeting minutes
· Follow established guidelines to provide technical support and assistance regarding Kaspersky products and services to B2B customers
· Quickly respond to customer and partners' calls, web cases, e-mail – deliver a high level of service and provide prompt resolution to ensure customer satisfaction
· Contribute to knowledge management efforts, assist in maintaining and updating the internal knowledge base and documentation
Qualifications:
· Fluent in English (Arabic as an advantage)
· Currently enrolled in or recently graduated from a related degree program (Information Technology, Computer Science, or related field)
· Excellent verbal and written communication skills
· Ability to work in a fast-paced, team-oriented environment
· Strong problem-solving skills and attention to detail
· Familiarity with Kaspersky products is a plus
Skills:
· Proficiency in MS Office Suite
· Understanding of basic computer troubleshooting
· Ability to manage multiple tasks and priorities
Personal Attributes:
· Customer-focused and service-oriented
· Proactive and willing to take initiative
· High level of integrity, confidentiality, and accountability
· Open to feedback and continuous learning
This job is sourced from a job board