Engineer, NOC Services

As an Engineer for NOC services, your responsibilities will include monitoring and maintaining the health and performance of the NOC environment, encompassing servers, workstations, and network devices. You will be expected to proactively diagnose and resolve a wide range of technical issues, such as user authentication, Group Policy Objects (GPOs), patching, replication, backups, operating system issues, resource utilization, system crashes, and unexpected service interruptions. Your role will involve analyzing system logs, event data, crash dumps, and other application logs to identify the root causes of problems. You will be required to maintain clear and concise documentation of incidents, resolutions, and root cause analysis (RCA). You will be expected to adhere to established Service Level Agreements (SLAs) for customer support and follow established runbooks and escalation procedures for efficient issue resolution. Your role will involve providing technical support and guidance to customers experiencing IT problems. You will be encouraged to participate in continuous learning activities to stay updated on the latest technologies and best practices. You will work in collaboration with technical leads and managers to resolve complex customer issues. You will also contribute to the maintenance and improvement of the internal knowledge base.

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.