Principal Client Advisor (East Coast)

We're Karat, the world's largest interviewing company.

Karat helps companies hire top engineering talent with confidence. As an end-to-end hiring solution, we work with organizations to improve the quality, efficiency, and equity of their technical hiring process. Global leaders like Walmart, Atlassian, and Citi rely on Karat to conduct hundreds of assessments and interviews every day through a powerful combination of human expertise and innovative technology. Our mission is to make every interview predictive, fair and enjoyable so we can unlock opportunity -- for everyone. We’re a passionate, focused, human-centric team, and we want you to join us!

Come join our Sales Expansion team

Our Sales Expansion team is committed to maximizing the value and impact of Karat's solution within our most significant enterprise partnerships, working closely with engineering and recruiting leaders to drive transformational hiring outcomes. Through strategic consultation and data-driven insights, we guide organizations through complex change management initiatives that deliver measurable business value and program growth.

What you will do

As a Principal Client Advisor, you will support new and existing customers of the Company from onboarding through their entire customer lifecycle by delivering hiring and analytical expertise that allows them to transform their hiring processes into a competitive advantage. In keeping a close relationship with your book of business, you will be responsible for the continued expansion of their accounts.

This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events.

• Serve as the strategic advisor for the Company's most sophisticated enterprise clients, managing complex, multi-stakeholder relationships and delivering high-impact solutions that drive transformational outcomes.
• Lead strategic growth initiatives for a portfolio of high-value enterprise accounts, consistently driving exceptional YOY revenue growth through renewals and expansions.
• Cultivate executive-level relationships across your portfolio of enterprise clients, positioning the Company's solutions to address complex organizational challenges and achieve measurable business impact.
• Analyze various performance data sets and metrics, continuously providing insights that ensure clients make informed decisions throughout their Company partnership.
• Work closely with other GTM teams to develop and execute account strategies that maximize opportunities for growth within the client account.
• Act as the client's voice within the Company, representing their feedback and needs to relevant teams, such as product, marketing, solutions, and customer experience.
• Partner with senior stakeholders across divisions to drive organizational change management, building consensus on hiring process improvements and establishing shared goals, success metrics, and accountability frameworks.

The experience you will bring

• 10+ years of enterprise customer success, strategic account management, or similar client-facing roles
• Startup (fast-paced, high-growth, quick-change) experience preferred
• Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations
• Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment
• Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change (technical leaders a strong plus)
• History of managing large-scale technology implementations or transformation projects
• Deep expertise in building business cases and ROI analyses to justify program expansions
• Strong understanding of technical recruiting, engineering operations, or related domains that impact senior technology leaders
• Experience using modern sales tech stack (Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator)

We are looking to hire for this position in the United States in select locations where the Karat team is already active (CA, CT, Washington D.C., FL, GA, IL, KS, MA, MO, NV, NY, NC, OR, PA, RI, SC, TX, VA, WA)

Immigration sponsorship is not available.