Customer Engagement Associate Manager

As a Customer Engagement Associate Manager, you will be responsible for managing and leading a team of customer support professionals. In this role, you will be responsible for ensuring exceptional customer experiences, driving process improvements, and fostering a positive and collaborative team environment. You will also be responsible for analyzing customer data, identifying trends, and making recommendations to enhance the customer experience.

Kaplan is a global educational services company that provides programs and services for individuals, schools, and businesses. They offer a wide range of educational products and services, including test preparation, professional training, and higher education programs.