Accounts Receivable Specialist

*Please note: This is a full-time contract position with the potential for conversion to a permanent role based on performance and company needs*

Our background and your main purpose:

Ka’Chava is a leading nutrition shake company. Over 10 years ago, we set out on a mission: to elevate our nutrition. We sourced the most nutrient-dense ingredients from nature herself and spent years obsessing over taste and texture. The result is truly unique, something comprehensive enough to replace a dozen other products and so delicious you’ll look forward to drinking it every day. Here’s to nourishing your whole self.

Job Summary:

We are seeking an experienced Accounts Receivable Specialist to manage and optimize AR processes across DTC, retail, and Amazon channels. This role is responsible for reconciling customer accounts, booking revenue using Blue Onion reports, and collaborating cross-functionally with supply chain, sales, and finance teams. The ideal candidate will have a strong understanding of ecommerce AR workflows, exceptional attention to detail, and the ability to resolve billing discrepancies and disputes efficiently. Experience with QuickBooks Online and knowledge of 3PL operations are essential, while familiarity with ERP systems such as NetSuite or Oracle is a plus.

Main Responsibilities:

• Monitor and reconcile customer accounts across retail, Amazon, and DTC channels to ensure timely and accurate collections.
• Record revenue using Blue Onion JE’s and reports and validate against platform data.
• Collaborate with the supply chain team to confirm all customer invoices are properly synced into QuickBooks Online (QBO).
• Reconcile invoices against purchase orders to ensure completeness and accuracy.
• Proactively follow up with customers regarding overdue balances and resolve payment discrepancies.
• Partner with the Controller to develop and maintain AR-related reporting.
• Investigate and resolve billing issues, chargebacks, payment disputes, and refund requests.
• Coordinate with the sales team to resolve customer concerns that may impact timely payment.
• Prepare and review accounts receivable aging reports to identify overdue accounts and prioritize collection efforts.
• Maintain accurate and up-to-date customer records, including billing and contact information.
• Support month-end and year-end close processes, including reconciliations and financial reporting tasks.
• Deliver high-quality customer service by responding promptly to AR-related inquiries and issues.

Competencies & Skills:

• Strong mathematical skills
• Understanding of basic principles of finance, accounting, and bookkeeping
• Superb time management and detail orientation
• Proficiency with Google Drive
• Ability to keep company and partner confidences
• Attention to detail and high level of accuracy in data entry and record-keeping.
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex billing issues.
• Ability to work independently and as part of a team, with a proactive and results-oriented mindset.
• Knowledge of regulations and compliance related to accounts receivable, including credit and collection practices
• Proficiency with QuickBooks Online and one of the commonly used accounting ERP systems, such as Oracle, SAP, NetSuite

Requirements:

• Prior experience in ecommerce accounts receivable, including DTC, retail, and Amazon channels.
• Minimum of 3 years of Accounts Receivable experience within a structured, process-driven environment.
• Working knowledge of third-party logistics (3PL) and related fulfillment processes.
• Solid understanding of accounting principles, revenue recognition, and AR best practices.
• Strong organizational and time management skills with excellent attention to detail.
• Proficiency with Google Workspace (Drive, Sheets, Docs, etc.).
• High degree of integrity and discretion in handling sensitive financial data.
• Analytical thinker with strong problem-solving skills, especially in resolving billing issues.
• Self-starter who thrives both independently and collaboratively in a fast-paced environment.
• Familiarity with AR compliance, credit policies, and collection procedures.
• Experience using QuickBooks Online; experience with ERP systems such as NetSuite, Oracle, or SAP is a plus.