Pay1
Website:
pay1.in
Job details:
Company Description Pay1 is a technology company focused on transforming India’s unorganized retail sector by enabling local retailers with digital financial and consumer services. Using existing physical store infrastructure, Pay1 equips merchants to offer services such as mobile recharges, money transfers (including Indo-Nepal), utility bill payments, cash drop, micro-ATM transactions, micro-loans, PAN card services, insurance, and travel bookings. With a network of over 300,000 merchants and more than 50,000 active retailers, Pay1 is building an integrated ecosystem that blends retail, finance, and consumer technology. The organization is committed to helping retailers grow their businesses, improve customer service, and access new revenue streams through easy-to-use technology solutions. Candidates joining Pay1 will be part of a fast-growing, impact-driven company focused on financial inclusion and retail innovation.
Role Description This is a full-time, on-site Junior Relationship Manager role based in Rajauri. The Junior Relationship Manager will support and grow Pay1’s retailer network by building strong relationships with merchants, understanding their business needs, and ensuring effective usage of Pay1’s services and platforms. Daily responsibilities include onboarding new retailers, explaining product features, providing basic training on Pay1 technology, and assisting retailers with operational queries. The role involves regular store visits, monitoring retailer activity, gathering feedback, and coordinating with internal teams to resolve issues and improve service delivery. The Junior Relationship Manager will also help drive adoption of new offerings, promote best practices, and support local marketing and engagement initiatives to strengthen Pay1’s presence in the region.
Qualifications
- Strong interpersonal, customer service, and relationship-building abilities to engage effectively with retailers and stakeholders.
- Basic knowledge of financial or digital payment services and comfort with using mobile and web-based applications.
- Good communication skills in English and local languages, with the ability to explain products and processes clearly.
- Proactive problem-solving skills, attention to detail, and the ability to manage multiple retailer accounts.
- Willingness to travel locally for regular merchant visits and on-ground support in Rajauri and nearby areas.
- Prior experience in sales, field operations, or client servicing in retail, fintech, or related sectors is an advantage.
- Minimum educational qualification of a high school diploma; a graduate degree in business, commerce, or a related field is preferred.
- Ability to work collaboratively with internal teams, meet targets, and adapt to a fast-paced, evolving environment.
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