Website:
mantlesolutions.in
Job details:
Job Summary
We are looking for a motivated
Junior POS Support Engineer to join our support team. The ideal candidate should have a basic understanding of Point of Sale (POS) systems, computer hardware, networking, Windows operating systems, and SQL. Fresh graduates with relevant technical knowledge or candidates with up to 1 year of experience are encouraged to apply.
Key Responsibilities
- Provide technical support for POS systems and business applications.
- Install, configure, and troubleshoot POS terminals, printers, barcode scanners, and other peripherals.
- Diagnose and resolve application, hardware, software, and network-related issues.
- Investigate application errors, perform basic root cause analysis, and coordinate with the development team for issue resolution.
- Execute basic SQL queries for troubleshooting, data validation, and issue analysis.
- Monitor application performance and ensure smooth day-to-day operations.
- Respond to support tickets and resolve incidents within defined SLAs.
- Maintain issue logs, support documentation, and knowledge base articles.
- Assist with software installations, upgrades, patches, and deployments.
- Escalate unresolved issues to senior engineers or relevant teams.
Required Skills
- Basic knowledge of Windows operating systems.
- Basic knowledge of SQL, including writing simple queries and understanding database concepts.
- Basic understanding of computer hardware and peripherals.
- Basic networking knowledge (LAN, TCP/IP, IP configuration).
- Knowledge of application support and troubleshooting concepts.
- Strong analytical and problem-solving skills.
- Good verbal and written communication skills.
- Willingness to work in rotational shifts, weekends, or travel if required.
Educational Qualification
Preferred
- Internship or certification in Hardware, Networking, SQL, or IT Support is an added advantage.
- Strong customer service attitude and eagerness to learn.
Experience
- 0-1 year in IT Support, Desktop Support, POS Support, or related roles.
Click on Apply to know more.