Multiplier
Website:
usemultiplier.com
Job details:
About Job
Multiplier, a leading organization, is seeking a highly motivated and detail-oriented Junior Onboarding Specialist to join its team. In this formal role, you will be responsible for assisting in the onboarding process of new employees, ensuring a seamless transition into our organization. As a critical member of the team, you will contribute to creating an exceptional employee experience.
The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and demonstrate a strong attention to detail. If you are a team player who is passionate about delivering exceptional service, we encourage you to apply.
Skills & Qualification:
- Prior experience with 1-3yrs in Employee Onboarding/ KYC.
- Flexible to work in the APAC & EMEA Shift.
- Demonstrated ability to learn and adapt quickly to new systems and processes, with a strong focus on onboarding and employee experience.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with employees at all levels of the organization.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficient in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
- Ability to work in a dynamic environment with changing priorities and deadlines.
- Strong analytical skills, with the ability to identify and resolve issues efficiently.
- Excellent problem-solving skills, with the ability to think critically and creatively.
- Comfortable with ambiguity in rapidly changing nature of start-up.
Responsibilities
- Automated member chasers for countries with online contracts for onboarding completion
- ZD chasers for members for offline contract countries, countries with pre-registration and countries with biweekly and semi monthly payments
- Calls to member for guiding on onboarding process and to have working sessions if required
- CREDAS verification for new clients’ EOR members
- Verification of member’s documents
- Coordination with CSM/IM for deposit not cleared cases to have the deposit on time
- Escalating cases of rigid members where member is not submitting documents on time
- Ensure member is activated on or before start date1. End to end partner management till we obtain fully executed contract
- End to end member coordination to obtain all necessary documents and to have member updated on progress of the case
- Coordination with CSM/IM for passing on necessary information to client and also to have contract approved
- Coordination with CSM/IM for deposit not cleared cases to have the deposit on time
- Coordination with Partner Management Team in case of escalations against the partner where SLAs are not met
- Confirming with partner about member’s payroll readiness and accordingly activating the member in Ops Platform
- Daily update of respective eligible cases in the Onboarding Tracker to track case progress and where attention is required
- Attending daily region standups to talk about the blockers and solutions with the Manager1. Attending the ZD auto assigned offboarding ticket and ensuring timely verification of the offboarding case in Ops
- Coordination with Member Experience Team and CSM team in case of any additional member or client coordination
- Post verification notify the payroll POC for FnF calculation
- In case of Termination cases close coordination to legal team to verify the case in the correct time
- Work with the Implementation, CSM, Product, Finance, Partners, address day-to-day issues and challenges.
- Escalate any red alerts or critical situations to the IM/CSM & Ops Manager.
- Respond to client emails /ZD queries within 2 hours during working hours
- Acknowledge and reply to Slack queries within 1 hour,
- Respond to Sales 101 queries (prospect/client questions) within 30 min
If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you.
Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.
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