TEKWISSEN
Website:
tekwissen.com
Job details:
Job Title: Junior Network Engineer
Location: Gurugram, Haryana, India
Duration: 12 Months
Work Type: Onsite
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients worldwide.
Description
We are seeking a highly motivated Junior Network Engineer who will be responsible for supporting and maintaining the network infrastructure required for our global enterprise. This is a fantastic opportunity to grow your skills in a dynamic, 24x7 remote environment. The successful candidate will be a dedicated, hardworking individual with a drive for success, looking to bring their skillset to help support and drive our organization forward.
Your Impact
- Provide foundational support for a global company with offices around the world, ensuring network stability.
- Monitor network gear, SaaS services,, manage incoming alerts, and perform initial triage for network issues.
- Assist in network maintenance activities, including patching, upgrades, and performance optimization.
- Support key network technologies such as Cisco Meraki Switches, Wireless Access Points, Firewalls, routers, Global Protect VPN, and Portnox.
- Monitoring services and alerts for: network gear and perform initial triage for network/SaaS platform issues.
- Managing ticket queues, tickets and escalations
- Collaborate with the team and stakeholders in our offices for troubleshooting and remediation.
- Contribute to documentation and knowledge-based articles.
Your Experience
- Basic understanding of network infrastructure and monitoring principles.
- A strong desire to learn and gain experience with Cisco Meraki, Global Protect VPN, and Portnox.
- Maintaining ticket queues, tickets and escalations
- Working with IT operations management (ITOM) software that monitors and alerts on an organization's IT infrastructure, from network devices to servers and applications
- A team player with great communication skills and the ability to collaborate effectively.
- Flexibility to cover a shift schedule to ensure 24x7 support for our offices. May include an on-call rotation.
- Must have reliable internet for this remote position.
- Looking for individuals to bring their experience and creativity to help drive the business forward.
- BA or BS Degree in a related field or equivalent experience.
Nice to Haves
- Relevant technical certifications (e.g., CompTIA Network+, CCNA).
- Previous experience in a support or NOC environment.
- A bias for action and strong problem-solving skills.
- A willingness to learn AI tools to help you with your role.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Click on Apply to know more.