EliteOps
Website:
eliteops.io
Job details:
Type: Full-Time, Entry-Level
Schedule: Indian Standard Time (IST)
About Us
At EliteOps, we specialize in Secure Access Service Edge (SASE) solutions, helping organizations transform and manage their network and security infrastructure. As our enterprise customer base continues to grow, we are expanding our support capabilities to provide an even greater level of service.
We believe in investing in our people and creating a strong foundation for long-term career growth. We’re looking for passionate, driven individuals to join our team as Junior Empower Engineers. This entry-level opportunity is ideal for recent graduates, veterans transitioning into the private sector, career changers, or anyone looking to begin a career in networking and cybersecurity.
Why Join Us?
- Truly Entry-Level: Extensive professional experience is not required. We provide structured training and ongoing support to help you succeed.
- Supportive Environment: Learn directly from experienced engineers in a collaborative, growth-oriented culture.
- Hands-On Learning: Apply what you learn within real customer environments while receiving guidance from senior team members.
- Veteran-Friendly: We value the discipline, adaptability, and technical skills veterans bring, especially those with IT-related military experience.
- Career Growth: Build the skills and experience needed to advance within the fast-growing fields of SASE, networking, and cybersecurity.
What Are the Expectations?
As a Junior Empower Engineer, you will be expected to:
- Build foundational knowledge of SASE and cloud-based security across multiple platforms.
- Resolve standard incidents with mentor support and escalate issues appropriately.
- Learn to execute configuration changes according to established change management procedures.
- Apply your training, coursework, and certification knowledge within live customer environments.
- Ensure every configuration change is complete, accurate, and ready for review by the Empower Director or Empower Operations Lead.
- Communicate clearly with customers and internal team members.
- Stay organized and maintain accurate documentation.
- Remain calm, professional, and focused during high-pressure situations.
- Participate actively in training and demonstrate a strong willingness to learn.
What Are the Daily Responsibilities?
- Monitor assigned ticket queues and work customer incidents.
- Provide first-level support for network and security-related issues.
- Assist with troubleshooting secure access, connectivity, and network performance concerns.
- Document incident resolutions according to EliteOps Standard Operating Procedures.
- Execute supervised configuration changes and gradually progress toward completing changes independently.
- Process change management requests within customer environments.
- Participate in peer change reviews.
- Collaborate with Empower, Optimize, and Operate resources on escalated or complex issues.
- Maintain accurate records within ticketing and change management systems.
- Participate in technical training across supported SASE and cloud security platforms.
- Deliver helpful, professional customer support during every interaction.
What We’re Looking For
Candidates must be located in or able to consistently work Indian Standard Time (IST) hours.
- Personal Qualities: Highly organized, patient, dependable, and able to work well with others.
- Customer Focus: A strong commitment to providing an exceptional level of support and creating a positive customer experience.
- Calm Under Pressure: The ability to remain composed and respond thoughtfully during busy or challenging situations.
- Technical Foundation: A basic understanding of networking, network security, cloud technology, or technical troubleshooting.
- Education: A degree in technology or a related field is preferred but not required.
- Certifications: Entry-level certifications or coursework related to networking, cybersecurity, Zscaler, Palo Alto Networks, or Netskope are a plus but are not required.
- Veteran Applicants: Military veterans with an IT-related occupational specialty or a strong interest in technology and cybersecurity are highly encouraged to apply.
- Communication Skills: Clear written and verbal communication with strong attention to detail.
- Growth Mindset: A willingness to learn, accept feedback, and continuously improve.
- Problem-Solving Skills: A proactive attitude and an interest in investigating and resolving technical issues.
What You’ll Gain
- Hands-on training in SASE, cloud security, and network support.
- Real-world experience within enterprise customer environments.
- Mentorship from experienced engineers and cybersecurity professionals.
- Exposure to multiple security platforms and technologies.
- Support as you pursue relevant technical certifications.
- A clear foundation for continued growth within EliteOps and the cybersecurity industry.
Equal Opportunity Employer
At EliteOps, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from veterans, recent graduates, career changers, and individuals from all backgrounds who are interested in building a career in SASE and cybersecurity.
Click on Apply to know more.
