Website:
skillzenloop.com
Job details:
Job Title: Junior Email & Chat Process Intern
Company: Skillzenloop
Location: Remote
Job Type: Full-time Internship
Duration: 1–3 Months
Stipend: ₹18,000 per month
About Skillzenloop:
Skillzenloop is a fast-growing skill development and training organization focused on bridging the gap between academic learning and real-world industry requirements. We provide structured training programs, internships, and project-based learning opportunities across domains such as Data Analytics, Technology, and Business Operations. Our mission is to empower students and fresh graduates with practical, job-ready skills through hands-on experience, mentorship, and real-time project exposure.
Role Overview:
We are looking for a proactive Email & Chat Process Intern who can manage customer interactions through written communication channels. This role offers hands-on experience in customer support, communication handling, and service operations.
Key Responsibilities:
• Handle customer queries via email and chat in a timely and professional manner
• Provide accurate information and resolve customer issues effectively
• Maintain proper records of customer interactions and responses
• Follow standard operating procedures and communication guidelines
• Escalate complex issues to relevant teams when necessary
• Ensure high levels of customer satisfaction and service quality
• Assist in improving response templates and communication processes
Required Qualifications:
• Currently pursuing or recently completed a degree in any discipline
• Strong written communication skills in English
• Basic knowledge of customer service principles
• Good typing speed and attention to detail
• Ability to handle multiple conversations simultaneously
• Problem-solving skills and patience in handling queries
• Ability to work independently in a remote setup
Preferred Skills:
• Prior experience in customer support or similar roles (optional)
• Familiarity with email management tools or chat platforms
• Basic understanding of CRM tools
What You Will Gain:
• Hands-on experience in customer support operations
• Exposure to real-world communication and service handling
• Mentorship from experienced professionals
• Opportunity to improve communication and problem-solving skills
• Certificate of completion based on performance
Skillzenloop is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all interns.
Click on Apply to know more.