eMonkGlobal
Website:
emonkglobal.com
Job details:
📢 Hiring for Our Client: Desktop Engineer – Lab/Scientific System support
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Location: Bengaluru
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Department: IT End User Services
Key Responsibilities
Provide desktop, laptop, and peripheral support across office and lab environments.
Install, configure, and maintain
scientific applications and lab instruments with vendors and lab staff.
Ensure compliance with
GxP and pharma regulatory standards during IT operations.
Participate in
Computer System Validation (CSV) processes as required.
Manage incidents, service requests and change records using the relevant software (ITSM, Trackwise) etc.
Support
Windows OS (10/11) deployments and upgrades in line with
ITIL standards.
Collaborate with cross-functional teams (Infrastructure, Security, Lab Systems) to resolve technical issues efficiently.
Maintain accurate documentation for assets, configurations, and procedures per IT policies.
Required Skills & Experience
Proven experience as a
Desktop Support/Engineer in IT environments.
Strong expertise in
Windows OS support.
Experience in
lab environments, scientific applications, and instrument connectivity.
Understanding of
GxP and validation practices (preferred).
Excellent troubleshooting, communication, and stakeholder management skills.
Familiarity with
ITIL framework (Incident, Problem, and Change Management).
NOTE: PLEASE DO NOT APPLY IF you have NOT worked in a Life Sciences (Pharma, Medical devices, Biotechnology) company/client before. Knowledge of regulatory compliance in the Life sciences is a key requirement for this job
Qualifications
🎓 Bachelor’s degree in
Computer Science, Information Technology, or related field (or equivalent experience).
Click on Apply to know more.