CodeGama
Website:
codegama.com
Job details:
Job description
Junior Chat Support Executive
Location: Bengaluru, Karnataka (Work from Office)
Shift: Rotational Shifts with Rotational Week Off
Salary: 15K
Experience: Fresher
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and professionally.
- Issue Resolution: Identify and resolve customer issues, providing accurate information and ensuring customer satisfaction.
- Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Team Collaboration: Work closely with team members and supervisors to meet performance targets and improve service quality.
Eligibility Criteria:
Education: BBA / B.Com graduates preferred, especially candidates with a finance or commerce background.
Experience: Freshers and candidates with prior experience in finance, accounts, customer support, or backend operations are welcome to apply.
Communication Skills: Good verbal and written communication skills in English. Proficiency in additional languages is an added advantage.
Technical Skills: Basic knowledge of Microsoft Excel, data entry, financial reporting, and documentation.
Typing Speed: Minimum 30 words per minute with good accuracy.
Availability: Willingness to work in rotational shifts, including weekends and holidays if required.
Note: This role is based in Bengaluru, Karnataka, and requires candidates to work from the office. Candidates should be prepared for rotational shifts and week-offs.
If you're interested in applying or need further information, Send mail to talent@codegama.com
Click on Apply to know more.