IT Product Owner - Jumeirah Group & Corporate

About Jumeirah & the Hotels Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About the Job: An opportunity has arisen for an IT Product Owner - Payments to join Information Technology team in Jumeirah Group & Corporate. The main duties and responsibilities of this role: Define and maintain the product vision, strategy, and roadmap for all payment platforms, ensuring alignment with business goals and cross-functional priorities. Lead integration of payment systems with PMS (e.g., OPERA), POS (e.g., Micros), and PSPs (e.g., FreedomPay) using OHIP APIs, ensuring automation and seamless guest payment experiences. Optimize online payments across web and mobile, ensuring PCI DSS and GDPR compliance, and using A/B testing and analytics to improve checkout performance. Drive adoption of digital wallets (e.g., Apple Pay, Google Pay) and modern bank transfer methods (e.g., UAEPGS, SWIFT) to support regional and global needs. Manage vendor relationships, negotiate SLAs, resolve issues, and keep leadership informed on progress, risks, and go-live timelines. Ensure compliance with all payment regulations and security standards. Monitor KPIs (e.g., transaction failures, chargebacks) and continuously improve systems using feedback and insights.

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia.