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Call Center Supervisor

Min Experience

3 years

Location

Dubai, UAE

JobType

full-time

About the job

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About the role

Tracks and monitors the team's daily operations and gather feedback to generate daily reports for the management. Assign ques and workload. Meeting operations KPI's. Checks the Projects Statuses and updates on the performance of each project to the management. Handle escalations with clients. Interacts and coordinates with other Group Business Units concerning escalations. Assist the Contact Center Manager with upcoming projects and on-going plans to achieve team and department goals. Maximize the utilization of resources and agents. Receive Inbound Calls, Emails and Live Chats through call center application as and when needed. Coach and mentor the team. Tasks commensurate with the role.

Skills

call center
operations
project management
customer service
coaching