Sales Support Specialist

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. 

 

About the Role:  

The Sales Support Specialist plays a pivotal role in bridging Sales, Operations, and Customer Support to ensure seamless execution of private charter experiences and high-impact industry events. This role is ideal for a proactive, detail-oriented problem solver who thrives in dynamic environments and enjoys creating structure where ambiguity exists. You’ll help shape how the Sales team operates by defining cross-functional processes, managing high-touch charter logistics, and executing events that drive revenue and brand visibility. 

 

A Day in the Life: 

You’ll be… 

Coordinating Private Charters: Partnering with Sales, Operations, and clients to ensure all private charter requirements are clearly communicated, documented, and executed, while proactively resolving issues to maintain a seamless, high-touch customer experience. 

Supporting Charter Logistics & Escalations: Serving as the first point of escalation for charter-related challenges, coordinating with operators and vendors, monitoring aircraft and crew schedules, and providing concierge-level support for VVIP charters, including early morning or late-night coverage as needed. 

Executing Events & Meetings: Collaborating with Sales and Marketing to plan and execute internal meetings and industry events, managing logistics such as branding, food & beverage, accommodations, transportation, and on-site support to ensure polished, on-brand delivery. 

Managing Event Budgets & ROI: Owning the Sales event budget, negotiating with vendors, and evaluating event effectiveness and return on investment to inform and improve future event strategy. 

Supporting Agency & Contract Operations: Preparing, validating, and distributing corporate and agency agreements, addendums, and ticketing instructions, while maintaining accurate contract terms within CRM (HubSpot) and pricing systems (Sabre). 

Resolving Pricing & Compliance Items: Partnering with internal teams to resolve pricing discrepancies, support debit memo processing, and ensure compliance with corporate programs and pricing policies. 

 

Why You’ll Love This Role: 

• Cross-Functional Exposure: Work closely with Sales, Operations, Marketing, and external partners across the organization. 

• High Impact: Directly influence revenue-generating activities, client experience, and operational efficiency. 

• Variety: No two days are the same—this role blends logistics, events, problem-solving, and relationship management. 

• Growth Opportunities: Gain exposure to charter operations, commercial strategy, and event execution within aviation. 

 

What Makes a Successful Sales Support Specialist? 

We’re looking for someone who is: 

• Organized: Manages multiple priorities, timelines, and stakeholders with precision and attention to detail. 

• Proactive: Anticipates challenges, takes initiative, and drives solutions without waiting for direction. 

• Adaptable: Thrives in fast-moving environments and adjusts quickly to changing operational needs. 

• Communicative: Clearly conveys information needed by cross-functional teams, vendors, and clients to support coordinated execution and issue resolution. 

• Customer-Focused: Maintains a high bar for service and experience in every interaction. 

Required Experience: 

• 1–3 years of experience in sales support, private charter logistics, or event coordination (aviation or travel industry highly preferred). 

• High School Diploma or equivalent. 

• Ability to travel occasionally and work non-standard hours (early mornings/late nights) to support live charter operations.  

• Strong organizational and time-management skills with demonstrated attention to detail. Ability to travel as needed, up to 10% to 20% and the ability to attend conferences and customer visits as needed. 

 

• Excellent written and verbal communication skills. Ability to convey information clearly and accurately to support compliant contract processing, operational coordination, and event execution.) 

• Ability to influence internal stakeholders and communicate effectively with external clients and vendors. Ability to collaborate effectively with internal stakeholders, clients, and vendors to support business and operational needs.) 

Preferred Qualifications: 

• Bachelor’s Degree 

• Experience using CRM systems (HubSpot preferred) 

• Familiarity with GDS platforms (Sabre) 

 

Pay & Perks: 

Compensation is between $65,000 and $80,000 annually. This was established after performing market research and is aligned with our approach to compensation.  

• Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.  

• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family. 

• 401(k) match: 50% of your first 8% 

• Generous PTO: Take time to recharge with our flexible PTO plan. 

 

Additional Information: 

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc). 

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin. 

 

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary! 

A lifestyle aviation company focused on private charter experiences and events.