Report

Senior Business Analyst - Digital Experience / UX

Salary

$65k - $75k

Min Experience

5 years

Location

Newark, NJ

JobType

part-time

About the job

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Overview

About the role

Senior Business Analyst – Contract Role (Hybrid Required) 3 days/week.

payrate 65 - 75 per hour

Location: hybrid candidates: Newark, NJ, or Hartford, CT

We are seeking a Senior Business Analyst to join our digital experience team and support strategic discovery and delivery work across multiple product initiatives. This role will collaborate closely with a Product Owner (PO), stakeholders, UX, and development teams to shape and execute work that improves the customer experience and drives business value. We're looking for someone curious, proactive, and comfortable operating with ambiguity as we look to improve the customer experience.
Responsibilities
• Facilitate discovery sessions for new digital features, including:
o Stakeholder interviews
o Process and journey mapping
o Current-state vs. future-state analysis
• Translate discovery outputs into actionable artifacts (user stories, requirements, acceptance criteria)
• Support PO in backlog grooming, prioritization, and roadmap planning
• Proactively identify risks, dependencies, and data gaps early
• Facilitate stakeholder meetings and ensure follow-up actions and documentation are complete
• Collaborate with UX partners, including reviewing design files and providing context
• Perform user acceptance testing and support operational readiness tasks as needed (reviewing demos, providing screen shots and write-ups)
• Monitor deliverables and ensure timely completion of work
Qualifications
• 5+ years in business analysis, ideally in digital product or customer experience teams
• Intellectual curiosity, and a willingness to learn, grow, and improve.
• Clear, proactive communicator with strong documentation skills
• Able to work independently and manage multiple priorities with minimal oversight
• Proficiency with MSOffice, JIRA, Confluence, Miro, and FIGMA (or equivalent tools)
• Experience in FinTech and Group Insurance preferred

Skills

business analysis

digital experience