Voice and Data Engineer

JSI

Experience: 1+ yrs
Location: Madison, Mississippi, United States
Job type: Full-time

Required skills

VoIP
PBX
UCCX
Unity/Voicemail
QoS
Call Center

About the role

JSI invites you to join our team as a Voice and Data Engineer on our Voice team in our Madison, MS office where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

Position Overview:

As a Voice and Data Engineer, you will be responsible for troubleshooting, analyzing, and deploying the Voice infrastructure to ensure the best service for our partners.

Responsibilities

Provide escalated Tier-2 technical support on voice networks.
Perform voice network configurations and changes of various voice equipment to enhance performance.
Process and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
Provide support for the company’s voice network technologies, including PBX, Call Center/ UCCX, Voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and compliance with international standards and procedures.
Process and follow-up on porting activity for Local DID, International DID and Toll-Free orders.
Work on other ongoing and short-term projects as outlined by management.

Qualifications

Required Qualifications:

An associate or bachelor’s degree in a related field is preferred. Relevant work experience is acceptable in lieu of a degree.
1+ years of Voice Support experience.
2+ years of experience in a technical support role.
Advanced understanding of VoIP and networks, including troubleshooting/fixing voice and network related problems.
Must possess well-developed client-driven skills while operating in a manner making it easy to do business; committed to helping and supporting company End Users connectivity issues.
Ability to function well in a team, as well as establish rapport, credibility, and trust with colleagues and clients; proficient in English.

Benefits and Compensation

Competitive salary + performance-based bonuses.
Comprehensive benefits package (medical, dental, vision, 401(k)).
Generous PTO and travel support.
Ongoing professional development and educational opportunities.

About JSI

Provides engineering and consulting services for broadband network providers.

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