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Voice and Data Engineer

Min Experience

1 years

Location

Madison, Mississippi, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

JSI invites you to join our team as a Voice and Data Engineer on our Voice team in our Madison, MS office where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.

Position Overview: 

As a Voice and Data Engineer, you will be responsible for troubleshooting, analyzing, and deploying the Voice infrastructure to ensure the best service for our partners.  

Responsibilities

  • Provide escalated Tier-2 technical support on voice networks. 
  • Perform voice network configurations and changes of various voice equipment to enhance performance. 
  • Process and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner. 
  • Provide support for the company’s voice network technologies, including PBX, Call Center/ UCCX, Voice over IP technology, QOS, Unity/voicemail, long distance and local carrier selection and compliance with international standards and procedures. 
  • Process and follow-up on porting activity for Local DID, International DID and Toll-Free orders. 
  • Work on other ongoing and short-term projects as outlined by management. 

Qualifications

Required Qualifications:
  •  An associate or bachelor’s degree in a related field is preferred. Relevant work experience is acceptable in lieu of a degree. 
  • 1+ years of Voice Support experience.
  • 2+ years of experience in a technical support role. 
  • Advanced understanding of VoIP and networks, including troubleshooting/fixing voice and network related problems. 
  • Must possess well-developed client-driven skills while operating in a manner making it easy to do business; committed to helping and supporting company End Users connectivity issues. 
  • Ability to function well in a team, as well as establish rapport, credibility, and trust with colleagues and clients; proficient in English.  

Benefits and Compensation

  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

About the company

Provides engineering and consulting services for broadband network providers.

Skills

VoIP
PBX
UCCX
Unity/Voicemail
QoS
Call Center