Website:
hirenext.net
Job details:
Company Description HireNext specializes in providing MSP-ready technical talent that can operate effectively within managed services environments from day one. The company supplies dedicated, pre-vetted, co-managed professionals across NOC, SOC, Cloud, Helpdesk, and Automation, fully integrated into clients’ tools, workflows, and service delivery models. Built by leaders with over 15 years of MSP experience, HireNext understands the operational demands, SLA expectations, and scale requirements of modern managed service providers. The organization partners with MSPs that want to grow intelligently and efficiently, offering workforce strategies aligned to business goals rather than traditional staffing alone. HireNext positions itself as a long-term partner that has firsthand experience running the type of businesses it supports.
Role Description This is a full-time, on-site Jr. System Administrator role based in the Mohali district. The Jr. System Administrator will support day-to-day IT operations, including monitoring systems and networks, handling basic server and workstation administration, and assisting with user account management and access control. Responsibilities include responding to helpdesk tickets, troubleshooting hardware and software issues, performing routine maintenance, and escalating complex problems to senior administrators as needed. The role also involves maintaining documentation, following standard operating procedures, and supporting backup, security, and update processes to ensure stable and secure MSP environments. The Jr. System Administrator will collaborate closely with technical teams to deliver reliable service to MSP
clients.Qualifications
- Excellent communication skills
- Atleast 1 year of US end user support experience
- Foundational knowledge of operating systems administration (Windows), basic networking concepts, and workstation/server setup.
- Ability to troubleshoot common hardware and software issues, including system performance, connectivity, and application errors.
- Experience with user account management, permissions, and basic security practices such as patching, antivirus, and backups.
- Familiarity with ticketing or helpdesk tools and comfort working in structured, process-driven IT environments.
- Strong documentation skills and attention to detail when following and updating standard operating procedures.
- Effective communication skills, with the ability to collaborate in a team and provide clear, respectful support to end users.
- Ability to learn quickly, adapt to MSP workflows, and work on-site in the Mohali district as part of a coordinated technical team.
- Relevant technical certification (e.g., CompTIA A+, Network+, Microsoft or Linux certifications) or equivalent practical experience is preferred.
- Prior exposure to MSP, NOC, or helpdesk environments is an advantage but not mandatory.
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