On2Cook India Pvt Ltd
Website:
on2cook.com
Job details:
Job Title: Executive / Jr. Executive – Customer Support (Appliances)
Location: Varanasi, Ayodhya, Noida, Ghaziabad, Lucknow, Kanpur
Employment Type: Full-time
Experience: 1–3 years
About Us – On2Cook
At On2Cook, we are redefining the future of cooking. Our patented device combines Induction and Microwave technologies, enabling food to be prepared 70% faster, with 50% less energy consumption, and maximum nutrient retention.
Recognized globally and featured on Shark Tank India, On2Cook is an award-winning leader in kitchen technology (CES Innovation Award, iF Design Award, German Innovation Award). If you enjoy solving problems, helping people, and being part of an innovative brand — this role is for you.
About the Role
At On2Cook India Pvt. Ltd., customer support isn’t a backend function — it’s the heart of our brand.
We’re looking for a Customer Support Executive who enjoys helping customers, handling service requests, and ensuring issues are resolved smoothly and professionally. You’ll be the first point of contact for our customers and play a key role in building trust and long-term relationships.
If you’re patient, organized, and genuinely enjoy solving customer problems — you’ll fit right in.
What You’ll Be Doing
Customer Support & Service Coordination
- Handle customer queries, complaints, breakdowns, and warranty-related requests through calls, emails, and CRM systems.
- Register, track, and manage service tickets, coordinating with internal teams to ensure timely and effective resolution.
- Proactively follow up with customers until issues are fully resolved, documented, and closed.
After-Sales & Logistics Support
- Coordinate with warehouses, service partners, and courier teams for service visits, replacements, and spare parts dispatch.
- Communicate timelines, service updates, and next steps clearly and professionally to customers.
Customer Experience & Relationship Management
- Deliver empathetic, professional communication, especially in challenging or high-pressure situations.
- Build trust by actively listening and ensuring customers feel supported and valued throughout their journey.
- Maintain accurate and up-to-date records of customer interactions, actions taken, and resolutions.
Sales Support & Collaboration
- Manage inbound customer interactions with a consultative, solution-oriented approach rather than scripted responses.
- Collaborate with internal teams to support customer retention, satisfaction, and business goals.
Reporting & Continuous Improvement
- Assist in tracking key service metrics such as turnaround time (TAT), resolution status, and customer feedback.
- Identify recurring issues and escalate critical cases to seniors or managers for corrective action.
- Participate in ongoing training to stay updated on products, service standards, and best practices.
Professional Standards
- Maintain professionalism, punctuality, and adherence to company policies and service quality benchmarks, including in a remote or hybrid work environment.
Who You Are
- 1–3 years of experience in customer support, preferably in appliances, electronics, hardware, or service-based industries.
- Engineering or technical educational background is mandatory (Electrical / Electronics / Physics / Mechanical / Instrumentation).
- Good verbal and written communication skills.
- Calm, patient, and solution-oriented when handling customer issues.
- Comfortable working with CRM systems, Excel, and basic reporting tools.
- Willing to learn, adapt, and grow in a fast-paced environment.
- Strong coordination and follow-up skills.
Click on Apply to know more.