Knowledge, Skills, and Abilities: · Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations with ability to form and maintain positive, collaborative relationships with hospital staff, patients, families, post-acute providers and payers. · Ability to effectively problem solve in a proactive, creative manner, using judgment based on clinical knowledge. · Ability to function effectively in a fluid, dynamic, and rapidly changing environment. · Business acumen so that health benefits and patient/ provider satisfaction are maximized while solidifying the program’s viability through cost effective intervention. · Proficiency with an electronic patient record, email, general office and communications equipment. |