Jr Technical Information Specialist - Indaiatuba/SP

As a Jr Technical Information Specialist for John Deere, in the Regional Office at Indaiatuba/SP, you will be responsible for the development of technical publications for all John Deere products, together with the Enterprise Technical Information Development (ETID) team, being a key member for ensuring equipment uptime and availability, supporting dealers and customers with technical information. Key Responsibilities Lead and contribute to innovation & strategy projects supporting standards, automation, machine learning, continuous lifecycle, and advanced diagnostic solutions for enterprise initiatives; Work in partnership with product engineering and customer support representatives to identify and define solutions improving technician pain-points, efficiency, and customer uptime; Collaborate with product engineering and customer support engineering to define hardware, software, and technical information required to support Design for Diagnostics and Diagnose in less than 1 hours; Support project leader, technical information specialists, and training development specialist to create and execute a development plan that meets quality, efficiency, and economic requirements; Lead and oversee technical information development activities by identifying, scoping, and assigning work to global internal and external content development resources; Own and conduct technical content reviews with content developers and subject matter experts for quality outcomes; Provide work direction, mentoring, and training to local, remote, or contract authoring center(s) as necessary. Skills You Need Completed or in progress degree in Engineering: Technology, Electric, Mechatronic, Automation, Agricultural, Mechanical, and others. Advanced English: Broad vocabulary, good grammar, conducts meetings, argues, negotiates, and delivers training sessions. Knowledge in engineering principles, theory, and practice. Knowledge with troubleshooting systems, functions, and components. Knowledge in decision making and driving high levels of customer satisfaction. Knowledge of Product Development as well as Customer & Product Support processes. What Makes You Stand Out Technical and analytical skills to detect, diagnose, and resolve complex machine issues, particularly with hydraulic, mechanical, electrical, and electronic systems; Ability to influence without authority, adapt with ease, and overcome adversity; A team player who helps to build a highly engaged and energized work environment, modeling the organization vision, linking that vision to daily activities; Digital dexterity experience with business applications: macros, dashboards, shared sites; Programming Languages: Python, Visual Studio, Java Script, C++ and Data Sciences SQL, Tableau, Power apps, ML; Knowledge in one or more of the following: technical training, field-representative, central product/customer support, service engineering.

A John Deere é líder global no fornecimento de produtos, tecnologia e serviços avançados para clientes que desempenham um papel essencial na agricultura, construção, florestal entre outros setores. Nosso objetivo é atender à crescente necessidade mundial de alimentos, combustível, abrigo e infraestrutura, enquanto promove a sustentabilidade e a preservação do planeta que chamamos de lar. Inovamos para impulsionar a produtividade e proteger nosso planeta e convidamos você a fazer parte dessa história. Trabalharemos juntos para criar, testar, superar para que para que a vida possa avançar.