Customer Service Representative - State Farm Agent Team Member
State Farm
- Salary
- $40k - $50k
- Location
- Haltom City, Texas, United States
- Job type
- Full-time
Required skills
- banking
- communication skills
- customer service
- interpersonal skills
About the role
<div class="benefits">
<div><strong>Benefits:</strong></div>
<ul>
<li>Licensing paid by agency</li>
<li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Flexible schedule</li>
<li>Health insurance</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training & development</li>
</ul>
</div>
<div class="trix-content">
<div>
<strong>ABOUT OUR AGENCY:<br></strong>Our agency opened in 2013 and has grown into a close-knit team of nine who support each other and our customers every day. With a background in banking, I brought my experience in financial services into the insurance industry to help families protect what matters most.<br><br>Family is at the center of everything I do. I have one daughter, strong roots in Mexico, and a deep passion for empowering women and supporting others in their personal and professional growth. That same family-first mindset shapes the culture of our office.<br><br>We stay active in the community by participating in events like back-to-school drives and Halloween celebrations, and we’re always looking for more ways to stay involved and give back locally.<br><br>Our team benefits from strong mentorship and personal development opportunities. We also offer team events along with incentives like extra pay or time off, health benefits, licensing support, and a strong emphasis on work-life balance.<br><br>Our culture is family-oriented, diverse, and highly supportive. We have a close-knit team across both offices with great communication and a shared goal of helping each other succeed. We’re looking for someone with a positive mindset, patience, strong communication skills, and a driven attitude. If you’re looking for a welcoming environment where you’ll be encouraged to grow and make a difference, this could be a great place for you.<br><br><strong>ROLE DESCRIPTION:</strong>
</div><div>As a Customer Service Representative - State Farm Agent Team Member with Claudia Davila - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. </div><div><br></div><div>We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. <br><br><strong>RESPONSIBILITIES:</strong>
</div><ul>
<li>Answer customer inquiries and provide policy information.</li>
<li>Assist customers with policy changes and updates.</li>
<li>Process insurance claims and follow up with customers.</li>
<li>Maintain accurate records of customer interactions.</li>
</ul><div><strong>QUALIFICATIONS:</strong></div><ul>
<li>Communication and interpersonal skills.</li>
<li>Detail-oriented and able to multitask.</li>
<li>Previous customer service experience preferred.</li>
</ul>
</div>
About State Farm
Provides State Farm insurance and financial service products.
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