Flag job

Report

Client Support Representative

Salary

2.5k NGN - 3.5k NGN

Min Experience

2 years

Location

Lagos

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

We are seeking a professional Customer Support Representative to deliver exceptional service to clients. The ideal candidate will excel in managing client interactions, resolving issues efficiently, and maintaining high standards of professionalism to ensure client satisfaction across diverse cultural contexts. Responsibilities: Client Support: Respond promptly to client inquiries and complaints via phone, email, and online platforms, and provide effective solutions and ensure resolution. Client Engagement: Manage interactions with clients from entry-level staff (security, front desk) to mid-level executives, adapting communication to suit diverse client needs and expectations. Training: Deliver clear onboarding and training sessions (online or via phone) to support clients effectively. Reporting: Escalate issues to relevant departments and maintain accurate records of client interactions. Operations: Collect and update client information accurately to support service delivery and operational efficiency.

About the company

Jobberman Job Summary We are seeking a professional Customer Support Representative to deliver exceptional service to clients. The ideal candidate wil

Skills

customer service
client support
client engagement
training
reporting
operations