Website:
fastcredit.co.in
Job details:
Company Description FAST CREDIT is a neutral online marketplace that helps individuals compare and select the best quotations for personal loans, housing loans, and loans against property. The company focuses on providing transparent, unbiased options from multiple financial institutions so customers can make informed borrowing decisions. FAST CREDIT works with experienced financial advisors who guide customers toward greater financial independence and stability. The organization emphasizes customer-centric service, responsible lending, and straightforward digital experiences to make accessing credit simpler and more efficient.
Role Description The Job Title role at FAST CREDIT is a full-time, on-site position based in Delhi, India. In this role, the team member supports customers in understanding and choosing suitable loan products by providing clear information and guidance throughout the application process. Daily responsibilities may include engaging with customers via phone, email, or in person, collecting and verifying customer information, and coordinating with financial partners to obtain competitive loan quotations. The role also involves maintaining accurate records, following compliance and data privacy guidelines, and contributing to process improvements that enhance customer experience. Collaboration with colleagues across operations, sales, and customer support is expected to ensure efficient service delivery and consistent communication.
Qualifications
- Ability to understand and explain financial products such as personal loans, housing loans, and loans against property in clear, simple language.
- Strong customer service and communication skills, including active listening, empathy, and professional interaction across phone, email, and in-person channels.
- Attention to detail and accuracy in handling documentation, data entry, and verification of customer information.
- Basic familiarity with digital tools and online platforms used for loan comparison, customer relationship management, and reporting.
- Capability to follow regulatory, compliance, and data privacy guidelines, with a commitment to ethical and responsible financial practices.
- Ability to work collaboratively in a fast-paced environment, manage multiple tasks, and meet timelines and performance targets.
- Prior experience in financial services, banking, or lending is an advantage but not mandatory.
- Minimum educational qualification of a bachelor’s degree in finance, business, commerce, or a related field, or equivalent practical experience.
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