Account Manager - Client Services

As a core member of the Jivox Client Services team, the candidate will be responsible for managing campaigns, which include day-to-day operations, client deliverables, relationship management and issue resolution. Roles and Responsibilities Responsible for all production and relationship management aspects of tier 2 and tier 3 client business, including both publisher and agency clients. Manages all day-to-day campaign deliverables and client communication. Train clients on new Jivox platform ad types, features and functionality in an effort to organically grow revenue through client satisfaction and retention. Works cross-functionally with other members of the Client Services team, Creative services, Quality Assurance, various Technical/Adops Support and Engineering teams to initiate campaign work and identify challenges, timelines, solutions in order to deliver high quality service/product to client. Assist with maintaining exceptional client relationships with existing agencies and clients. Creates end-to-end campaign timelines and milestone dates and communicates expectations and any changes in status from the original expectations to all interested parties. Prepares and submits creative build and organizes/submits tasks to be completed through internal tools. Cross-checks creative assets to guarantee compliance with publisher specifications. Reviews media plans and 3rd party tracking. Distributes ad tags and works with clients to successfully launch campaigns. Responds to live campaign issues and coordinates with appropriate parties to fix. Conducts post-launch reporting analysis and follows up on ad tags that have not been set live. Understands operational processes and helps manage client expectations appropriately with respect to various turn around times for all aspects of production, creative, QA and trafficking processes. Work with Sales to offer relevant insights as it pertains pre/mid/post campaign analysis. Business reviews and/or feedback meetings with client contacts on periodic basis.

Jivox is the pioneer of generative commerce marketing where generative AI meets granular shopper audience and contextual data to bring bespoke brand messaging and offers to individual consumers at the most relevant moments in their buying journeys. The flagship Jivox IQ DaVinci Commerce Media Campaign Management Platform™ unites creative, audience and media in a single workflow, enabling advertisers, retailers and agencies to launch self-service commerce media campaigns in under five minutes.