About the role
Jio Haptik is a leader in AI-driven innovation, pioneering conversational AI since 2013. Acquired by Reliance Jio Digital Services in 2019, the company has established itself as India's top AI platform, processing over 15 billion conversations across multiple channels and languages. Haptik has been recognized as a category leader by Gartner, G2, and Opus Research, and has won accolades such as "Tech Startup of the Year" at the Entrepreneur India Awards 2023.
With a strong team of 200+ employees across Mumbai, Delhi, and Bangalore, Haptik is shaping the future of AI-powered customer engagement solutions.
As an L1 DevOps Engineer at Haptik, you will play a crucial role in maintaining and optimizing the infrastructure that powers AI-driven solutions. Your work will ensure seamless deployment, scalability, and high performance of the platform used by clients worldwide.
Responsibilities
Linux Environment Management: Support and optimize Linux-based environments (preferably Ubuntu) for high availability and performance.
Cloud Collaboration: Work with AWS, GCP, and Azure to manage infrastructure scalability and reliability.
Networking & Security: Configure and manage secure network setups.
Containerization & Orchestration: Deploy and manage containers using Docker and Kubernetes.
Version Control: Manage code repositories using Git, SVN, or GitLab for seamless collaboration.
Configuration Management: Automate infrastructure setup using tools like Ansible.
Automation Scripting: Write scripts in Python or Shell to reduce manual tasks.
Issue Resolution & Deployment Support: Troubleshoot production issues and support deployments.
Database Management: Work with MySQL, MSSQL, and MongoDB for data storage needs.
Monitoring & Performance Tracking: Use tools like Nagios, Prometheus, Zabbix, and Grafana to ensure system health.
Requirements
Bachelor's degree in Computer Science, IT, or a related field.
1-4 years of experience in DevOps or system engineering roles.
Strong expertise in Linux environments and networking fundamentals.
Hands-on experience with Docker, Kubernetes, and Terraform.
Familiarity with CI/CD pipelines and Agile methodologies.
Knowledge of AMQP servers like RabbitMQ or MQTT.
Experience with logging and monitoring tools like ELK Stack (Elasticsearch, Logstash, Kibana).
Familiarity with databases such as MongoDB, MySQL, and Redis.
Experience with Celery for distributed task management.
Understanding of APM tools for performance tracking.
Strong communication skills and ability to collaborate within a team.
Flexibility to support occasional night work for deployments and issue resolution.
About the company
Jio Haptik is a leader in AI-driven innovation, pioneering conversational AI since 2013. Acquired by Reliance Jio Digital Services in 2019, the company has established itself as India's top AI platform, processing over 15 billion conversations across multiple channels and languages. Haptik has been recognized as a category leader by Gartner, G2, and Opus Research, and has won accolades such as "Tech Startup of the Year" at the Entrepreneur India Awards 2023.
With a strong team of 200+ employees across Mumbai, Delhi, and Bangalore, Haptik is shaping the future of AI-powered customer engagement solutions.