Job Overview
Our agency team is expanding and we are looking to hire the right individual to join our outstanding agency team. We are currently seeking to fulfill a full-time position in-office. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, maintain knowledge of our products, handling renewing business and resolve escalated service issues with urgency and resolution. The Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates.
Salary Range: $55,000.00 - $75,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Career Growth Opportunities
HSA
Team Building Activities
Weekly Team Meetings
Collaborative Work Environment
Weekends Off
Appreciation Lunches
Monthly Commissions Opportunity
Paid Holidays
Business Casual Attire
Coffee & Snacks
Networking Opportunities
Requirements
Property & Causality License is preferred, willing to train, licensing assistance available
Previous customer service experience required.
Excellent communication skills, both written and verbal.
A positive and empathetic demeanor.
Comfortable using various computer systems and software.
Ability to manage multiple tasks simultaneously.
High school diploma or equivalent required.
Responsibilities
• Collaborate with team members to ensure a smooth and efficient customer experience.
• Identify opportunities to support customers' evolving insurance needs.
• Handle every customer inquiry with sense of urgency and empathy
• Handle all incoming claim calls from customers
• Immediately greet all customers, entering the office, in a friendly and helpful manner
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty
• Handle Renewal Inquires
• Value customer-care and retention
• Maintain a strong work ethic with a total commitment to success each and every day
Remote Type:
No
Job Type:
Full-Time
Job Category:
Customer Service
Location:
14030, Northeast 24th Street,Bellevue,WA,98007,US
About Us
At Jessica Scharf State Farm, our mission is simple - we are here to make insurance easy.
We will help our customers make the choice that's right for them by listening to their needs and educating them on how we can help. In our office, you are not a number - you are a member of our family.
We are passionate and driven to create possibilities, and we're serious about
helping customers by providing solutions for all of life's moments. Like a good
neighbor, State Farm is there.®
Specialties: Home Insurance, Renters, Small Business
Insurance, Commercial Vehicle, Financial Services, Life Insurance, Health
Insurance, Auto Insurance, Pet Insurance, Long Term Care, Professional Liability Insurance / Errors
& Omissions, Surety & Fidelity, Banking Services and More!