Intune + MECM Customer Engineer

JDA TSG, we equip many of the world's major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve. We have immediate opportunities for Intune + MECM Expert to join our team working as Customer Engineers (CE's) to provide technical support for Microsoft Endpoint Configuration Manager (SCCM) and Microsoft Intune environments. This role focuses on assisting customers with request resolution, troubleshooting, and day-to-day operational support, helping ensure reliable endpoint management across on-premises and cloud-based devices. A CE's time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CE's support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MECM initiatives. Salary range is $95 - 110K based on experience US Citizenship Required for this role Travel: CE's are home based and deliver services typically via Microsoft Teams. Primary work includes: Standard Product Work Shops - Training In-Depth Product Reviews - White Board (Chalk Talk) Sessions Health Checks / Assessments Post Operational Review of Product Implementations Product Upgrade / Migration Assessments Systems Performance Reviews Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management The Experience you'll need to excel in the role: As an MECM/Intune SME, you will be responsible for providing support as well as end-to-end guidance and troubleshooting of MECM/Intune Windows10/11imaging, Windows updates for business, CO-Management, Desired Configuration Management, Reporting, Autopilot, Compliance/Configuration Policies application creation via MECM/Intune and best practice around both MECM and Intune. Core Skills MECM/Intune include: Provide Tier 3 support to customers for technical requests related to SCCM and Intune environments Proactively review customer concerns and provide recommendations to improve endpoint management, user experience, and policy compliance Investigate and resolve requests related to: SCCM: application deployment, task sequences, driver packages, software update groups (SUGs), boundaries and boundary groups, distribution point health, and client push installation Intune: device compliance policies, configuration profiles, app protection policies, Autopilot deployment profiles, and co-management setup Support mobile device management (MDM) requests, including: Enrollment and management of iOS, Android, and Windows 10/11 devices Mobile app deployment via Intune (store apps, LOB apps, and web links) Addressing customer requests related to enrollment challenges, access configurations, and policy enforcement across mobile platforms. Assist customers with transitioning workloads from SCCM to Intune, including Windows Update for Business, endpoint security, and app deployment. Analyze logs and diagnostics (e.g., CMTrace, Event Viewer, Intune troubleshooting blade, MDMDiagnosticsTool) to identify root causes and resolve requests efficiently. Provide clear, professional technical guidance to customers and internal teams, adjusting communication style based on audience and context Document support requests, investigation steps, resolutions, and known best practices. Collaborate with engineering or escalation teams when advanced troubleshooting or deeper investigation is required

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.