Cloudologic
Website:
cloudologic.com
Job details:
Company Description
Cloudologic is a leading provider of cloud consulting and IT services, specializing in cloud operations, cybersecurity, and managed services. Headquartered in Singapore with a strong foundation in India, we combine global innovation with local expertise to deliver impactful solutions. Over the past decade, we have built a reputation as a trusted partner by consistently offering top-tier services to our clients. Our commitment to excellence has earned us recognition on a global scale.
Role Description
This is a full-time, on-site role for a Java Salesforce Support Engineer based in Gurugram. In this role, you will provide technical and customer support, troubleshoot software and platform issues, and ensure that Salesforce systems integrated with Java applications run smoothly. Responsibilities also include diagnosing system issues, managing tickets, collaborating with cross-functional teams, and communicating solutions effectively to stakeholders.
Key Responsibilities:
Specialist advice
- Actively maintains knowledge in one or more identifiable specialisms.
- Provides detailed and specific advice regarding the application of their specialism(s) to the organisation's planning and operations.
- Recognises and identifies the boundaries of their own specialist knowledge.
- Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organisation.
Business analysis
- Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
- Assists in defining acceptance tests for these recommendations.
Testing
- Reviews requirements and specifications, and defines test conditions.
- Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes.
- Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work.
Systems integration and build
- Defines the software modules needed for an integration build and produces a build definition for each generation of the software.
- Accepts completed software modules, ensuring that they meet defined criteria. Produces software builds from software source code for loading onto target hardware.
- Configures the hardware and software environment as required by the system being integrated.
- Produces integration test specifications, conducts tests and records and reports on outcomes.
- Diagnoses faults and records and reports on the results of tests.
- Produces system integration reports.
Porting/software configuration
- Configures software and equipment and tests platform-specific versions of one or more software products.
- Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.
Configuration management
- Applies tools, techniques and processes to track, log and correct information related to configuration items.
- Verifies and approves changes ensuring protection of assets and components from unauthorised change, diversion and inappropriate use.
- Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates.
- Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.
Release and deployment
- Uses the tools and techniques for specific areas of release and deployment activities.
- Administers the recording of activities, logging of results and documents technical activity undertaken.
- May carry out early life support activities such as providing support advice to initial users.
Application support
- Identifies and resolves issues with applications, following agreed procedures.
- Uses application management software and tools to collect agreed performance statistics.
- Carries out agreed applications maintenance tasks.
Problem management
- Investigates problems in systems, processes and services.
- Assists with the implementation of agreed remedies and preventative measures.
Incident management
- Following agreed procedures, identifies, registers and categorises incidents.
- Gathers information to enable incident resolution and promptly allocates incidents as appropriate.
- Maintains records and advises relevant persons of actions taken.
Key Relationships:
- Global IT
- Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
- HR Management
- Controlling
Requisite Education and Experience / Minimum Qualifications:
- Four-year college or university degree with focus on Business Administration or IT or related areas, or equivalent combination of education and experience
- Proficient spoken and written command of English
- At least 3-5-year experience in IT
- 2 years of experience in relevant area
- Understanding of different culture
- Participated in projects with people from other functions/markets
Click on Apply to know more.