Europ Assistance South East Asia
Website:
europ-assistance.com
Job details:
Role: Japanese Language Executive
Location: Open
Work Mode: Work From Office
Employment Type: Full-Time
Key Requirements
- Fluency in Japanese (speaking, reading, and understanding)
- JLPT Certification
- Strong verbal and written communication skills in Japanese and English
- Ability to handle calls, emails, and chat interactions in Japanese
- Willingness to work in a dynamic customer service environment
- Comfortable working from the office
- Willingness to work in rotational shifts
Role Responsibilities
- Manage communication with Japanese-speaking clients through calls, emails, and chat
- Provide accurate translation and interpretation support when required
- Handle customer inquiries related to travel insurance, emergency assistance, and other service requests
- Verify customer information and maintain accurate documentation in internal systems
- Coordinate with medical providers, service vendors, and internal teams to ensure timely support
- Ensure clear and effective communication between stakeholders
- Maintain quality, professionalism, and empathy in all customer interactions
- Adhere to company processes, service standards, and SLAs
Shift Details
- 24x7 Rotational Shifts
- 6 Working Days per Week
- 1 Rotational Week-off
Qualification
- Full-Time Graduation (Mandatory)
- JLPT Certification (Mandatory)
Ideal Candidate
- Fluent in Japanese with a valid JLPT certification
- Customer-focused with excellent communication skills
- Able to work in a fast-paced and multicultural environment
- Flexible to work rotational shifts
- Professional, empathetic, and detail-oriented
Click on Apply to know more.