Houseperson

House Attendant

Reports to: Housekeeping Supervisor

Department: Rooms

WHO WE ARE 

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. 

BENEFITS 

• Competitive compensation package
• Full benefits package, including 401K with matching and paid time off from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide.

JOB DESCRIPTION 

A house attendant at Hyatt House Evanston is responsible for cleaning and maintaining guest rooms and public areas according to hotel standards and policies. This includes making beds, dusting, vacuuming, and replenishing amenities. They must ensure rooms are ready for guest occupancy and report any maintenance issues to supervisors promptly. Must provide attentive courteous and efficient service to guests, contributing to the overall guest experience and satisfaction. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work rotating shifts, including weekends and holidays, and independently follow task priorities.
• Adhere to key security procedures.
• Assistroom attendants by delivering and collecting supplies, linen, and amenities.
• Clean and sanitize guest rooms, restrooms, furniture, and public areas (e.g., stairwells, hallways, fitness center, laundry room).
• Replenish supplies andmaintainorganized linen closets.
• Complete daily housekeeping reports.
• Follow safety and security guidelines, working with cleaning chemicals as needed.
• Assist guests and team members courteously, maintaining a friendly demeanor.
• Ability tolift upto 40 lbs. and perform tasks requiring bending, stooping, twisting, and standing forlong periods.
• Good visionrequiredfor cleaning tasks.

QUALIFICATIONS:

• High School Diploma or equivalent work experience.
• Previouscustomer service or hotel experience preferred.
• Strong communication, organizational, and customer service skills.