Customer Support & IT Advisor - Part Time

Role overview Customer Support & IT Advisor Contract Type: Permanent Hours of work: 20 hours per week over 4 days. Between the hours of 9.00am - 2.00pm. (8.00am - 1.00pm on weekends) Includes around 1 in 3 full weekends & 1 in 3 bank holidays Location: Office based – James Hall & Co, Bowland View, Preston, PR2 5QT Salary: Competitive Based at our state-of-the-art head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to around around 450 SPAR stores. We are proud to be one of the biggest employers in Lancashire with over 4000 colleagues who represent our core values of passion, enterprise and family every single day. About the Role We have an exciting opportunity to become part of our in-house team of Customer Support & IT Advisors here at James Hall & Co. As a key member of our Customer Support Hub, you'll handle a blend of customer service and IT-related queries. You'll ensure smooth operations by resolving customer issues, troubleshooting technical problems, and maintaining high service standards for our network of around 450 SPAR stores. Your responsibilities will include * Providing first-line support for customer queries: Addressing a range of issues from general service enquiries to IT support, including till problems, software issues, and network outages. * Collaborating with IT specialists: Liaising with the wider IT department for complex technical issues and following escalation processes to ensure timely resolution. * Communicating effectively: Engaging with customers and internal teams through email, Microsoft Teams, telephone, and face-to-face interactions. * Managing and documenting incidents: Accurately recording and overseeing incidents while coordinating with internal and third-party teams for swift resolution. * Contributing to excellent customer service: Upholding our company's reputation through your commitment to quality service and technical proficiency. * Taking personal responsibility: Proactively managing tasks, following through on commitments, and seeking solutions independently rather than waiting for direction. A few things about you… We're seeking individuals with a passion for both customer service and IT support. While prior experience in a contact centre or IT support environment is preferred, we particularly value the following attributes: * Customer Service Excellence: A proven track record in delivering high-quality customer service, with the ability to manage customer expectations and resolve issues effectively. * IT Support Experience: Strong understanding of troubleshooting hardware, software, and network issues. * Excellent communication skills: Both verbal and written, with the ability to explain technical issues clearly and effectively. * Problem-solving abilities: A proactive approach to addressing customer issues and a keen eye for detail. * Adaptability: Ability to thrive in a fast-paced, dynamic environment and work effectively under pressure.

Based at our state-of-the-art head office and distribution centre on the outskirts of Preston, James Hall & Co. Ltd. have been established for over 150 years proudly serving communities across the north of England as supplier and distributor to around around 450 SPAR stores. We are proud to be one of the biggest employers in Lancashire with over 4000 colleagues who represent our core values of passion, enterprise and family every single day.