Temporary Water Meter Specialist

Job Summary

This is a temporary position working up to twenty-five (25) hours per week through October 2026.

$20.39 per hour.

The James City Service Authority seeks an individual to perform field and shop work needed to increase the number of water meters read by the Advanced Meter Infrastructure (AMI) system by troubleshooting antenna radio signal transmission issues, diagnosing equipment failures, replacing defective equipment, installing water meter antennas through the lids of water meter boxes, and replacing/modifying existing meter box lids to hold antennas.

Responsibilities:

• Locates residential and commercial water meter for assigned addresses; records meter readings for billing purposes using both manual and automated equipment methods.
• Delivers water service notifications to customers with delinquent accounts; terminates water service for nonpayment as directed.
• Investigates customer complaints; communicates results of investigation to customers.
• Inspects meters for possible source of leakage and determines severity of leak; determines responsibility for leak issue; replaces or makes minor repairs on leaking, damaged or improperly functioning residential and commercial meters.
• Uploads and downloads routes for billing purposes; prints route reports; creates and closes work orders related to field activity.
• Performs other duties as assigned.

Qualifications:

• Any combination of education and experience equivalent to a high school diploma. Some work experience working with the public and reading meters. Knowledge of the proper use of meter reading equipment and the workings and characteristics of water meters.
• Must possess, or be able to obtain within 30 days, a valid Virginia driver’s license and have an acceptable driving record based on James City County’s criteria.
• Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction.
• Skill in use of computer software, especially Microsoft Office Suite; effective verbal and written communication skills.
• Ability to perform sustained physical activities; work under disagreeable conditions such as exposure to weather and varying topography; resolve problems and complaints and deal with irate customers effectively; understand and interpret policies and procedures.

Click here ​for full job description. Accepting applications until position is filled. Cover letters and resumes may also be attached, but a fully completed application is required for your application to be considered.

James City Service Authority is dedicated to building a diverse workforce and is committed to providing reasonable accommodations. If you need assistance with completing the employment application, please contact the HR Department at 757-259-5457 or email hrjcsa@jcsava.gov.

Providing essential municipal services to James City County residents.