Volunteer Engagement Supervisor

 

Come join the Wildest Team in Town. Jacksonville Zoo and Botanical Gardens exists to connect communities with wildlife and wild places, and every volunteer who walks through our gates helps make that happen.

 

The Zoo is looking for a passionate, people-first leader to join our Education team as Volunteer Engagement Supervisor.

Our volunteer program is about mobilizing a community. Every year, our volunteers and interns serve guests, support animal care and bring our mission to life across every corner of the zoo You'll lead the effort to recruit, inspire, and deploy year-round adult and teen volunteers, short-term service groups, special event teams, and interns completing 6- to 12-week rotations in every department. If you thrive in a fast-paced, mission-driven environment and love nature and building community, this role is for you.

Reports to: Director of Learning and Conservation Engagement

Direct Reports: 2-3

 

Lead & Develop Your Team Supervise volunteer engagement coordinators, set clear goals, provide ongoing feedback, and foster a high-performing team culture. Actively participate in leadership meetings and initiatives.

Manage the Volunteer Program Oversee all aspects of volunteer recruitment, onboarding, training, and deployment, both individually and in groups ranging from 10 to 100+ participants. Coordinate long-term placements, short-term service projects, and intern rotations year-round.

Drive Engagement & Retention Motivate and inspire unpaid staff through recognition programs and ongoing support, maintaining a positive and inclusive environment that keeps volunteers coming back.

Report & Analyze Track volunteer hours and program metrics using management software. Generate reports to evaluate effectiveness and identify opportunities for improvement.

Develop Policies & Ensure Compliance Partner with People and Culture to develop, revise, and implement volunteer program policies that align with organizational goals and legal requirements. Conduct periodic audits and ensure adherence to federal, state, and local regulations.

Maintain Safety Identify safety hazards within exhibit areas, report issues promptly, and enforce organizational safety protocols to protect guests, staff, and animals.

 

 

Jacksonville Zoo and Gardens is an Equal Opportunity Employer. We welcome applicants of all backgrounds and are committed to providing reasonable accommodations to qualified individuals with disabilities. We invest in our people through exceptional benefits, a collaborative work environment, and meaningful opportunities for growth. We are a Drug-Free Workplace and participate in E-Verify.