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Income Maintenance Supervisor II (Food and Nutrition)

Salary

$44k

Min Experience

2 years

Location

Sylva, North Carolina, United States

JobType

full-time

About the job

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Overview

About the role

About the Department

The supervisor of the Food and Nutritional Services Unit provides technical supervision and is responsible for the timeliness and accuracy of Income Maintenance Caseworker’s performance. Grade 23

Position Duties

The supervisor serves on the Agency Leadership Team where input is offered into planning both short and long term agency goals. The supervisor helps to assess staffing needs and makes requests for additional staff, equipment, and other needs. Supervisor plans for the use of available space and appropriate location of workers to best serve the unit’s purpose.

The supervisor is responsible for developing unit goals as well as individual goals with staff members. Holds regular unit meetings and conferences with workers to assess progress and set additional goals. These sessions may involve discussing problems, initiating corrective action, issuing warnings and starting disciplinary action.

The supervisor coordinates and mediates the work flow to ensure an optimum level of efficiency and effectiveness. Supervisor must assess what needs to be done, organizes the work activities according to priority, and ensures that workers complete assignments on time and correctly. The supervisor is held accountable for the worker’s performance. A management report is completed each month which reflects the performance of the FNS unit.. This report is submitted to the Director. Supervisor monitors computer error report, monitors monthly timeliness rates for each program and various management reports to prevent unnecessary crisis situations and to avoid possible fines and penalties to the county. The supervisor must be involved in developing and administering corrective action plans when error rates rise above acceptable limits.

The supervisor must possess a working knowledge of policy manuals for the Food and Nutritional Services and the NCFAST computer programs. The supervisor interprets policy and procedures when they are not clearly written or when a worker has questions. If necessary, for a final decision, the supervisor may contact an Operational Support Team (OST) member in the state office.

The supervisor interprets new policy and program changes which may come to the county by Administrative Letters, Advance Manual Change Notices, County Director Letters, or computer terminal messages. Supervisor must be alert to these changes and keep the workers current. Information is relayed to workers that is obtained at supervisor workshops, various staff training seminars, and OST visits to the county. The success of sound program management relies on the capabilities and assertiveness of the supervisor. Special supervisory sessions are conducted when major changes occur in programs and policy. Supervisor holds individual conferences with staff members as appropriate to ensure the worker receives the necessary information to do their jobs.

The supervisor is responsible for assuring that responsibilities relating to timesheets, leave requests, travel reimbursement requests, and day sheets are handled timely and accurately.

The supervisor is responsible for the recovery of any over issuance of benefits. In suspected fraud cases the supervisor will assist the caseworker in deciding whether a referral should be made to the Income Maintenance Investigator. If a case is referred, the supervisor will insure the proper form is completed and signed to authorize the investigation. The supervisor will represent the agency along with the caseworker in cases that require fair hearings or prosecution in the court system. The supervisor sits in on agency conferences with clients who disagree with agency actions and request fair hearings. The supervisor must have a clear understanding of client’s rights.

The supervisor is responsible for assisting in interviews for new staff and providing input on discussions concerning promotions. Supervisor conducts annual performance evaluations, approves compensatory time, grants sick leave and vacation leave in a manner that will provide adequate unit coverage. The supervisor is in charge of lunch rotation schedules and flex time.

Outside the immediate work group, the supervisor must establish and maintain a positive working relationship with other supervisors, administrators of special programs, other unit members, and clerical staff. The supervisor mediates in inner office problems and conflicts. Positive and helpful attitudes ensure that rules and regulations of the agency are adhered to. The supervisor assumes the responsibility of seeing that client’s needs are met and that they are treated fairly and properly. The supervisor plays a key role in implementing the safety policy and procedures set forth in the agency safety manual. Supervisor takes leadership in crisis situations to ensure the safety and well-being of agency employees.

Minimum Qualifications

Two years of experience as an Income Maintenance Investigator, preferably with one year of supervisory experience; or four years of experience as an Income Maintenance Caseworker preferably with experience in two or more program areas and at least one year of investigative experience in income maintenance, credit, legal, or law enforcement work; or an equivalent combination of training and experience.

Preference would be given to an applicant with extensive DSS experience (Economic Services and/or NCFAST) coupled with training in confidentiality, computer security, civil rights, income eligibility verification systems, blood borne pathogen, and fire safety

Other Qualifications

Thorough knowledge of manuals, rules, and procedures used in determining eligibility. Thorough knowledge of investigative procedures and techniques. Thorough knowledge of the rules, regulations, policies, and procedures of the judicial systems. Considerable knowledge of agency's organizational rules, policies, and procedures. General knowledge of basic supervisory and management skills. General understanding of the budget and planning process. Ability to recognize, collect, and evaluate evidence to support actions. Ability to communicate effectively with applicants, community agencies, law enforcement agencies, and judiciary personnel to obtain or present pertinent data, and to negotiate agreements and/or cooperation between affected parties. Ability to maintain effective working relationships with other employees, the general public, and the judicial system. Good mathematical reasoning and computational skills. Ability to present information orally or in written form.

About the company

Local government department that administers social services programs.

Skills

NCFAST

Policy manuals

Microsoft Office