Shift Supervisor

Jack in the Box

Experience: 0+ yrs
Location: Northridge, California, United States
Job type: Full-time

Required skills

Casual Dining Experience

About the role

Shift Supervisor

Description:

Get ready, you’re going to be in charge of having fun! As a TGI Fridays Shift Supervisor, you’ll be a respected leader with a competitive pay based on experience and world class training with the best in the business. We embrace diversity and foster a work environment of inclusion through respect, fairness and understanding. T.G.I Fridays is all about celebrating the good life. We provide comprehensive orientation and new hire training along with continuous online development classes with an opportunity for advancement.

Shift Supervisor scheduled shifts and ensure Guests always receive their order in complete accuracy. You’ll be building positive relationships with delivery services, staff and kitchen personnel, helping everyone keep the guests happy.

Specific responsibilities of the Shift Supervisor include:

Keep it running smooth - Supervise operations during scheduled shifts, including daily decision-making, and staff support while upholding standards, product quality and cleanliness.
Proactively (and enthusiastically) run a shift and anticipate Guest needs
Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
Observes Team Member, providing immediate feedback, coaching, development, and recognition
Follow up on any issues and complaints they may have arisen during your shift
Leads motivational Alley Rallies ensuring that Team Members are engaged and informed regarding Fridays food
Ensures great food is delivered to every Guest
Conducts food safety and line checks to ensure food and beverage standards are met and executed safely
Checks in deliveries from vendors, ensuring quality and proper billing
Prepare end of shift reports as necessary
Ensures a safe working environment to reduce the risk of injury and accidents
Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action
Ensures that all prepared food meets TGI Fridays standard of excellence, 100% recipe adherence, and adheres to product sensitivity and plate presentation guidelines
Complies with all food safety rules, laws, protocols, and standards
Places expo-ready food packaged correctly using the appropriate zoning standards
Keeps updated on recipe changes. Ensures proper execution of recipe procedures to maintain a high quality and consistent product
Keeps entire kitchen clean; stocks and sets up rotation
Keeps prepared food continuously moving out of the kitchen
Communicates ticket times and potential problems with the service staff, kitchen staff and Managers
Completes assigned prep work for stocking and set up of station. Breaks down and cleans station thoroughly daily
Cleans and sanitizes throughout the shift
Ensures proper rotation of all products and stocks products to par. Labels, day dots and signs all products as appropriate
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
Performs other duties and responsibilities as required or requested
Must be able to follow TGI FRIDAYS and CDC guidelines concerning any health crisis. Example Coronavirus

Requirements

Most important, you have to love making guests feel good. Professionally, you have to be on you’re A-game every day and help others continually improve. Personally, you have to like having some fun at work.

As an Associate Manager with TGI Fridays, superb communication and customer service skills are a must. You’re going to be connecting with a diverse customer base and motivating a top-performing team. Our ideal Associate Manager is a flexible and customer-focused employee who thrives on a somewhat chaotic work environment. You must also have strong organizational and employee management skills with the ability to manage a multi-million-dollar business.

Specific requirements for the Shift Supervisor include:

One year of external restaurant experience
Must be capable of performing all functions and meeting qualification standards for All positions
Must complete and pass background check
Must be able to walk and stand during entire shift
Must be able to read, write and speak English
Must be able to lift up to 30 lbs.

TGI Friday's Inc (the "employer") will consider qualified applicants with criminal conviction histories in a manner consistent with the Fair Chance Initiative for Hiring Ordinance.

Minimum Age 21

Ability to Lift 30 Lbs.

Ability to Stand 6-8 Hours

About Jack in the Box

Operates a chain of fast-food hamburger restaurants.

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