Baby Bloom IVF and Maternity Centre
Website:
babybloomivf.com
Job details:
We are looking for a compassionate, confident, and patient-focused IVF Counsellor to join our fertility team. The candidate will be responsible for counselling prospective and existing patients, explaining fertility treatment options, coordinating with doctors, and ensuring a smooth patient journey throughout the IVF process.
Qualification
- Graduate in any discipline (Healthcare background preferred)
- Excellent communication and counselling skills
- Basic computer knowledge (MS Excel, CRM, Email)
- Fluency in Hindi and English
Experience
- 1–5 years of experience in IVF, Healthcare, Hospital, Fertility, or Medical Counselling
- Freshers with excellent communication skills may also apply
Key Responsibilities
- Handle inbound and outbound patient inquiries.
- Counsel patients regarding IVF, IUI, fertility treatments, and related procedures.
- Explain treatment plans, packages, and financial aspects to patients.
- Maintain regular follow-up with prospective patients and convert leads into consultations.
- Coordinate appointments between patients and doctors.
- Maintain patient records and update CRM on a daily basis.
- Address patient concerns and provide emotional support throughout the treatment journey.
- Track lead status, conversions, and patient follow-ups.
- Ensure excellent patient experience and satisfaction.
- Coordinate with clinical and administrative teams for smooth operations.
Required Skills
- Strong counselling and interpersonal skills
- Good presentation and communication abilities
- Patient-centric approach
- Ability to handle sensitive and emotional conversations
- Team player with a positive attitude
- Strong follow-up and conversion skills
Click on Apply to know more.