RUN Manager

CONTEXT: Our Customer Support team is dedicated to leveraging IVALUA procurement solutions for our customers post go-live. The RUN team, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts and is still growing in order to guarantee the satisfaction of a growing number of customers. ROLE: Here at Ivalua, we are currently looking for a RUN Manager to develop and execute strategies that support maintenance goals of quality, SLA and customer satisfaction. You will be reporting to Sr. Director, RUN and you will be the first point of contact for Clients or Partners implementing Ivalua Solution. WHAT YOU WILL DO WITH US - Run planning and stand-up meetings - Monitor issue backlog and prioritize team deliverable toward SLA achievements - Responsible for your maintenance team's efficiency, including reports, analysis and forecasts - Communicate standards and best practices. - Guarantee financial balance of your projects - Meet with all other Run managers, directors and teams to review inter-dependency of all projects - Perform scheduled and un-scheduled audits to ensure adherence to Ivalua's maintenance standards - Support code review process - Develop and execute strategies that support maintenance goals of quality, SLA and customer satisfaction - Develop and manage preventive maintenance measures - Build strong relationships with customers - Address customer concerns in a proactive and responsive manner - Review functional and design specifications to ensure full understanding of individual deliverables - Ensure that validated deliverable (maintenance release) meet functional and design specifications and requirements - Diagnosing customer problems and testing product patches - Documenting product issues in Ivalua tracking system (extranet) - Identify any potential quality issues per defined process and escalate potential quality issues immediately to management - Isolate, replicate, and report defects and verify defect fixes

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions. At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration. We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.